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PENGARUH UBIQUITOUS CONNECTIVITY, PRIVACY CONCERN, DAN INFORMATION OVERLOAD TERHADAP NIAT GENERASI Z UNTUK MENGHENTIKAN PENGGUNAAN PLATFORM TOKOPEDIA DI SURABAYA Febiola, Febiola; F.C.W. Sutrisno, Timotius; Andrina, Anak Agung Ayu Puty
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 11 No 3 (2024): JMBI UNSRAT Volume 11 Nomor 3
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v12i1.59382

Abstract

The rapid development of digital transformation has significantly impacted the advancement of various shopping platforms, supporting changes in societal lifestyles. This study examines the behavior and motivation of Generation Z in Surabaya regarding online shopping. Factors such as Ubiquitous Connectivity, Privacy Concern, and Information Overload were analyzed to determine their impact on the intention to discontinue using the Tokopedia platform. The research employed a purposive sampling method, gathering respondents from Generation Z in Surabaya and analyzing the data using structural equation modeling. The findings indicate that Ubiquitous Connectivity, Privacy Concern, and Information Overload influence Generation Z's intention to discontinue using the Tokopedia platform in Surabaya. These findings highlight the importance of addressing Ubiquitous Connectivity, Privacy Concern, and Information Overload, as well as discontinuation intentions, for platform providers targeting Generation Z
ANALISIS FAKTOR PENENTU NIAT PENGGUNAAN E-COMMERCE DI KALANGAN GENERASI Z: STUDI PADA UBIQUITOUS CONNECTIVITY, INFORMATION TRANSPARENCY, DAN INFORMATION OVERLOAD Halim, Joceline Eloysa; F.C.W. Sutrisno, Timotius; Andrina, Anak Agung Ayu Puty
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 11 No 3 (2024): JMBI UNSRAT Volume 11 Nomor 3
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v11i3.59383

Abstract

The growth of e-commerce in Indonesia has encouraged people to adopt online shopping. Shopee, as one of the global e-commerce platforms, has successfully dominated the Indonesian market. This study aims to examine the influence of Ubiquitous Connectivity, Information Transparency, and Information Overload on Usage Intention. The study employs Protection Motivation Theory (PMT) and Information Processing Theory (IPT). The method used is quantitative with a purposive sampling technique. Data were analyzed using SEMPLS through a structural equation model, with respondents from Generation Z in Surabaya. The results of this study reveal that Ubiquitous Connectivity, Information Transparency, and Information Overload significantly influence Usage Intention. These findings highlight the importance of Ubiquitous Connectivity, Information Transparency, Information Overload, and Usage Intention in e-commerce, particularly among Generation Z. This study is expected to help e-commerce platforms enhance their applications to provide better convenience for users.
Digital Logistics Agility: Construct Development and Validation in the Context of Developing Economies Andrina, Anak Agung Ayu Puty; Sutrisno, Timotius FCW; Radianto, Wirawan ED
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Global and digital disruptions have transformed how logistics systems operate, demanding greater responsiveness and adaptability. However, in developing countries like Indonesia, fragmented digital adoption and limited coordination hinder the realization of agile logistics capabilities. This quantitative study aims to develop and validate the construct of Digital Logistics Agility (DLA), reflecting the capability of logistics systems to respond and adapt effectively in digital environments. This study employed a six-phase quantitative process, including a literature review, expert validation, item construction, and the distribution of a large-scale survey to 190 supply chain managers in the Indonesian food and beverage industry. Construct development was conducted through exploratory factor analysis, followed by confirmatory factor analysis, to identify and confirm construct dimensionality and measurement validity. The EFA results identified four underlying dimensions comprising 13 valid constructs that collectively represent the core structure of the DLA construct. Subsequent CFA confirmed this factor structure, demonstrating high reliability, satisfactory convergent validity, and an acceptable overall model fit. DLA can serve as a robust framework to evaluate logistics agility in digitally transforming supply chains. This study introduces DLA as a novel, empirically validated construct that bridges digital capability and logistics agility, with practical relevance for emerging markets.
Achievement Operation Performance: The Role of Soft TQM to Business Performance Djolin, Kevin Nathanael Saputra; Sutrisno, Timotius F C W; Andrina, Anak Agung Ayu Puty
Journal of Economics and Management Scienties Volume 8 No. 1, December 2025
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i1.276

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a vital role in driving Indonesia’s economic growth, innovation, and job creation. However, the majority of MSMEs, particularly in the food and beverage sector, face significant challenges in quality control and operational efficiency due to limited internal resources. This study aims to investigate the effect of Soft Total Quality Management (Soft TQM) on Operational Performance and Business Performance, with Operational Performance examined as a mediating variable. Using a quantitative approach, data were collected through an online questionnaire distributed to 185 student-owned food and beverage businesses at Ciputra University Surabaya. Respondents were selected from three cohorts (2021, 2022, 2023) using a purposive sampling technique. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the help of SmartPLS software. The results indicate that Soft TQM significantly affects Operational Performance, and that Operational Performance significantly affects Business Performance. However, the direct effect of Soft TQM on Business Performance, as well as its indirect effect through Operational Performance, is not statistically significant. These findings suggest that while Soft TQM can enhance internal operations, its impact on overall business performance is contingent upon the presence of structured systems and readiness of internal capabilities. Therefore, strengthening operational systems and aligning TQM practices with organizational strategy is crucial for MSMEs aiming for sustainable competitiveness.
Building Trust in E-Commerce Platform: The Effect of TAM Factor to Repurchase Intention Tiffany, Laurensia I Gusti Ayu Carla; Sutrisno, Timotius F C W; Andrina, Anak Agung Ayu Puty
Journal of Economics and Management Scienties Volume 8 No. 1, December 2025
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i1.277

Abstract

This study aims to examine how the factors in the Technology Acceptance Model (TAM), namely ease of Use, security, and privacy concerns, influence repurchase intention on the Shopee e-commerce platform, with trust as a mediator. The research targets active students at Ciputra University Surabaya who use Shopee as their primary e-commerce platform for transactions. A quantitative approach was used, with a survey design involving 304 respondents. Data were collected through a questionnaire using a 7-point Likert scale and analyzed using Structural Equation Modeling (SEM) via SmartPLS 4.0. The results show that Ease of Use, Security, and Privacy Concerns significantly influence Trust, each with values above the ideal threshold. Furthermore, Trust serves as a mediator between these TAM factors and repurchase intention. Privacy concerns proved to be the strongest factor influencing trust, highlighting the importance of data protection in building user trust. These findings indicate the importance of optimizing platform usability, implementing robust security measures, and establishing clear privacy policies to gain user trust and encourage repurchase intention.
Achieving E-Satisfaction in E-Commerce: The Relationship of TAM Factor on Purchase Intention Kirana, Natasya Sharla; Sutrisno, Timotius FCW; Andrina, Anak Agung Ayu Puty
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.278

Abstract

This study aims to comprehensively examine the influence of factors in the Technology Acceptance Model (TAM) framework, namely ease of use, security, and privacy concerns on e-satisfaction, as well as the mediating role of e-satisfaction on the repurchase intention of Shopee users. The method used is quantitative research with a survey approach to 414 Ciputra University Surabaya students who have actively used the Shopee platform in the past month. Data analysis was performed using Partial Least Square Structural Equation Modeling (PLS-SEM). The results showed that ease of use and privacy concern had a significant effect on e-satisfaction, while security had no significant effect on either e-satisfaction or repurchase intention. Meanwhile, e-satisfaction proved to be the main predictor of repurchase intention, as well as an effective mediator in the relationship between ease of use and repurchase intention. These findings indicate a shift in e-commerce consumer preferences that no longer consider security as a value-add, but rather as a basic need that is already expected to be available. Instead, ease of use and privacy transparency are the main determinants in creating customer satisfaction and loyalty. Therefore, for e-commerce players like Shopee, customer retention strategies should focus on optimizing an intuitive user experience as well as a clear and easily accessible privacy policy. This research also extends the TAM framework by showing that privacy factors, while not directly influencing repurchase intentions, have an important role in creating e-satisfaction that impacts the long-term loyalty of digital customers.
Kesiapan Implementasi Lean Manufacturing: Peran Budaya Organisasi dan Adopsi Teknologi Wardhana, Tri Yogi; Sutrisno, Timotius FCW; Kodrat, David Sukardi; Andrina, Anak Agung Ayu Puty
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.299

Abstract

Ketidaksesuaian antara pemanfaatan teknologi dan konsistensi perbaikan proses sering kali menimbulkan kesenjangan antara investasi operasional dan hasil kinerja, sehingga penting untuk memahami bagaimana kesiapan budaya organisasi dan kapabilitas teknologi dapat diintegrasikan secara efektif guna mendukung perbaikan berkelanjutan. Penelitian ini bertujuan untuk menganalisis pengaruh budaya organisasi dan adopsi teknologi terhadap kesiapan implementasi lean manufacturing, serta dampaknya pada performa organisasi. Penelitian ini menggunakan pendekatan kuantitatif melalui penyebaran kuesioner kepada karyawan PT Suprabakti Mandiri dengan purposive sampling technique, dan hasilnya dianalisis menggunakan Structural Equation Modeling–Partial Least Squares (SEM-PLS). Hasil penelitian menunjukkan bahwa budaya organisasi berpengaruh terhadap kesiapan implementasi lean manufacturing, tetapi pengaruh langsungnya terhadap performa organisasi tidak signifikan dan lebih efektif melalui mediasi lean manufacturing. Adopsi teknologi juga berpengaruh terhadap kesiapan lean, sedangkan dampaknya terhadap kinerja organisasi secara langsung tidak signifikan tanpa integrasi lean. Lean manufacturing memiliki pengaruh paling kuat terhadap peningkatan performa organisasi, sehingga berperan sebagai penghubung antara budaya dan teknologi dengan hasil kinerja yang optimal. Temuan ini menekankan pentingnya integrasi budaya dan teknologi sebagai fondasi bagi implementasi lean yang efektif dalam meningkatkan kualitas produk, efisiensi operasional, dan ketepatan pengiriman di PT Suprabakti Mandiri.
Dynamic Logistic Agility as a Mediator: Aligning Digital Transformation, Business Model Innovation, and Logistic Competency for Superior Business Performance Cesario, Edward; Sutrisno, Timotius FCW; Andrina, Anak Agung Ayu Puty
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.309

Abstract

The global supply chain environment requires Third-Party Logistics (3PL) providers to adopt digital capabilities in order to maintain their edge over competitors. This study explores the effects of Digital Transformation (DT), Business Model Innovation (BMI), and Logistics Competency (LC) on Business Performance (BP), both directly and indirectly through Digital Logistics Agility (DLA) at PT Laju Prima Logistik. Employing a quantitative methodology with Partial Least Squares Structural Equation Modeling (PLS-SEM) on data gathered from 34 managers and supervisors, the results confirm that the theoretical framework has strong predictive power, with the model accounting for 80. 8% of the changes in BP. The analysis demonstrates that DLA (β =0.577, P=0. 004) and BMI (β=0.553, P=0.012) are the most important direct factors influencing BP. Notably, the research uncovers a critical implementation gap, even though there is a substantial intent (DT coefficient of 0. 504), neither DT nor LC plays a significant role in predicting DLA, indicating that LPL’s strategic goals are not effectively being converted into flexible technological capabilities. This shortcoming is associated with limited uptake of sophisticated systems such as AI/ML (DLA2 average score of 4.85). The failure to systematically generate DLA results in the dismissal of all mediating hypotheses. Strategic advice includes focused investments in advanced digital micro-foundations (AI/ML) and addressing underlying process issues (LC3) to enable sustainable growth.