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All Journal Asian Journal of Applied Education
Siahaan, Jeconiah Firman Alvaro
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Education Mathematics Other

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Public Perception of Service Quality at Sentosa Baru Medan Health Center Siahaan, Jeconiah Firman Alvaro; Rangkuti, Zoraya Alfathin
Asian Journal of Applied Education (AJAE) Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajae.v4i1.13916

Abstract

This study looks at the public's perception of the quality of services at the Sentosa Baru Medan Health Center based on the concept of Bimo Walgito's perception and Parasuraman's service quality. Service quality is measured through five main dimensions. The research method used a quantitative survey with a Likert scale questionnaire and descriptive analysis. The results of the study show that in the Responsiveness dimension, indicators related to accuracy and speed of service still receive many negative responses. As many as 33% of respondents strongly disagree with the speed of service, while 35% disagree with the timeliness of service. Overall, the public's perception of service responsiveness still needs to be improved to match their expectations.
Co-Authors Zoraya Alfathin Rangkuti