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Segmenting International Tourists in Indonesia: A Cluster Analysis of Preferences, Motivations, and Behaviors Wang, Tz-Li; Azizurrohman, Muhammad
Journal of Economics Research and Social Sciences Vol. 9 No. 1: February 2025
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jerss.v9i1.23582

Abstract

This study conducts a cluster analysis of international tourists visiting Indonesia to identify distinct market segments based on travel motivations and behaviors. A sample of 1,050 respondents revealed four key segments: Leisure Seekers, Cultural Explorers, Adventure Enthusiasts, and Budget Travelers. Leisure Seekers from Australia and Germany are drawn to luxury and wellness experiences. At the same time, Cultural Explorers, mainly from China and Japan, are motivated by cultural heritage. Adventure Enthusiasts, younger tourists from Europe and the United States, prefer outdoor activities and eco-friendly tourism, whereas Budget Travelers prioritize affordability. The study emphasizes the importance of tailored marketing strategies to meet the needs of these diverse segments. The discriminant and silhouette analysis validated the clusters, confirming their statistical significance. These findings provide actionable insights for tourism operators and policymakers in Indonesia, offering a roadmap for enhancing visitor satisfaction and promoting sustainable tourism development. Despite its contributions, the study is limited by its focus on major destinations and a defined period, which may not capture evolving tourism trends. Future research should explore niche markets, track changes over time, and assess the effectiveness of targeted marketing strategies. This research highlights the need for segmentation in tourism marketing to sustain Indonesia’s competitiveness in the global market.
From Virtual to Reality: The Influence of Digital Engagement and Memorable Experiences on Tourist Revisit Intentions Wang, Tz-Li; Azizurrohman, Muhammad
ASEAN Marketing Journal
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Research Aims: This study investigates the role of Digital Engagement in mediating the relationship between Marketing Mix, Destination Image, and Revisit Intentions in the tourism industry. It also examines how Technology Adoption and Memorable Tourism Experiences moderate this relationship, providing a deeper understanding of the factors that enhance tourist loyalty in a digitally driven travel environment. Design/Methodology/Approach: A quantitative research design using Partial Least Squares Structural Equation Modeling (PLS-SEM) was applied to analyze survey data collected from international tourists who visited Taiwan. The study assessed the direct, indirect, and moderating effects of key tourism variables using reliability and validity tests, structural modeling, and mediation-moderation analysis. Research Findings: The results confirm that Marketing Mix and Destination Image positively influence Digital Engagement, which in turn has a significant impact on Revisit Intentions. Digital Engagement fully or partially mediates the effects of Marketing Mix and Destination Image, reinforcing the importance of online interactions, user-generated content, and social media engagement in shaping travel behavior. Additionally, Technology Adoption strengthens the effect of Digital Engagement on Revisit Intentions, while Memorable Tourism Experiences enhance this relationship, indicating that emotionally rich and technology-supported tourism experiences drive repeat visits. Theoretical Contribution/Originality: This study extends the Stimulus-Organism-Response (S-O-R) framework by demonstrating how Digital Engagement serves as a key psychological mechanism linking external tourism stimuli to behavioral outcomes. It also introduces Technology Adoption and Memorable Tourism Experiences as moderators, offering a more nuanced understanding of how digital interactions and personal travel experiences influence long-term destination loyalty. Practitioner/Policy Implication: The findings suggest that destination marketers and tourism policymakers should invest in interactive digital strategies, smart tourism technologies, and immersive visitor experiences to encourage repeat visits. Enhancing social media campaigns, AI-driven tourism services, and user-generated content initiatives can significantly improve Digital Engagement and long-term destination loyalty. Additionally, designing culturally enriching and emotionally memorable travel experiences can further strengthen tourists' attachment to a destination. Research Limitations/Implications: This study is limited by its cross-sectional design, which restricts the ability to track changes in tourist behavior over time. Future research should adopt a longitudinal approach to examine how Digital Engagement and Revisit Intentions evolve post-travel. Additionally, while this study focuses on Taiwan's international tourism sector, future research could explore its applicability in different cultural and regional contexts to enhance generalizability.
How Supportive and Competitive Work Environments Influence Job Attitudes and Performance in French Sales Roles Wang, Tz-Li; Oscar, Wong
Global Review of Tourism and Social Sciences Vol. 1 No. 1 (2024): Global Review of Tourism and Social Sciences
Publisher : Yayasan Ghalih Pelopor Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53893/grtss.v1i1.322

Abstract

This study explores the relationship between Supportive Psychological Climate (SPC), Competitive Psychological Climate (CPC), Job Attitude (JA), and Job Performance (JP) among sales employees in the French fashion industry. Using a sample of 259 respondents, this research investigates the direct effects of both SPC and CPC on JA and JP, while also examining the mediating role of JA between these psychological climates and performance outcomes. The findings reveal that SPC positively influences both JA and JP, while CPC does not significantly impact either variable. Furthermore, JA mediates the relationship between SPC and JP, but no such mediation is observed for CPC. These results highlight the importance of creating a supportive work environment to foster positive employee attitudes and improve performance. This study contributes to the growing literature on organizational climate by demonstrating how different types of psychological climates influence key job outcomes in a highly competitive industry.