Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Global Leadership Organizational Research in Management
Adelia Irvana Bintang
Unknown Affiliation
Decision Sciences, Operations Research & Management Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Efektivitas Penggunaan Mesin Self Check-In Terhadap Kepuasan Penumpang Maskapai Citilink Di Yogyakarta International Airport Adelia Irvana Bintang; Teguh Ariebowo
Global Leadership Organizational Research in Management Vol. 2 No. 1 (2024): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v2i1.864

Abstract

PT Angkasa Pura I provided operational support to better the passenger time with self check-in. Self check-in is a service system that allows passengers for self check to reduce queues Check-In Counter. The study aims to understand significantly the impact and influence of the effectiveness of the use of the self check-in machine on the passenger satisfaction of the citilink airline at Yogyakarta International Airport. The research is a quantitative using primary data of the survey (questionnaire) and observation in its collection. The sample in this research uses a nonsampling technique type adhesive with the slovin formula gets 100 respondents. Data analysis techniques for analyzing this research are instrument tests, classic assumptions test, simple linear regression analysis. The results of the research suggest that the effectiveness of the use of the self check-in engine has significantly affected the passenger satisfaction greater than t table (21.756 > 1.660), which means h0 was rejected and ha received. The effectiveness of the use of the self check-in machine to affect passenger complacency by 82.8% while the remaining 172% are affected by variables or other factors not used in the research.
Co-Authors Teguh Ariebowo