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All Journal Hasanuddin Economics and Business Review Syntax Literate: Jurnal Ilmiah Indonesia MABIS: Manajemen dan Bisnis JIMEK : Jurnal Ilmiah Mahasiswa Ekonomi Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Ilmiah Manajemen Kesatuan Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Journal La Multiapp Eduvest - Journal of Universal Studies Amkop Management Accounting Review (AMAR) Kopula: Jurnal Bahasa, Sastra, dan Pendidikan Journal of Law and Social Politics
Jonathan Marpaung
Universitas Indonesia, Indonesia
Aerospace Engineering Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Neuroscience Social Sciences Other

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AHP-Based Prioritisation of Cashless Payments in Indonesian SMEs: Evidence from Depok Putri Kartika Sari; Jonathan Nahum Marpaung
Hasanuddin Economics and Business Review VOLUME 9 NUMBER 2, 2025
Publisher : Faculty of Economics and Business, Hasanuddin University, Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v9i2.6433

Abstract

Cashless payment platforms are increasingly central to the daily operations of Indonesian small and medium enterprises, yet recent Indonesian and regional evidence rarely quantifies the criteria trade-offs that managers confront when choosing among competing alternatives. This study addresses that gap by applying the Analytic Hierarchy Process to a healthy-food SME that accepts remote payments via GoPay, GrabPay, and ShopeePay and conducts in-store digital transactions through Electronic Data Capture and the Quick Response Code Indonesian Standard. Primary data were collected through structured pairwise-comparison interviews with owner-managers during March to April 2025 (n = 5), producing a criteria-level priority structure and ranked preferences that were verified for internal coherence. All final matrices met the AHP consistency requirement with Consistency Ratio values below 0.10, and a sensitivity analysis confirmed that the ordering of alternatives remained stable under plausible variations in criterion weights. The results show that cost and real-time transaction capability dominate the preference structure, while user-friendly features and promotion exert secondary influence. The findings offer actionable guidance for firms and providers through emphasis on effective fee design, reliable real-time settlement, interface simplification, and targeted promotions that strengthen adoption and customer experience.
Determinants of Payment Processing Inefficiencies: Qualitative Study of Accounts Payable Aging in Indonesia Andi Tigor Lubis; Jonathan Nahum Marpaung
Hasanuddin Economics and Business Review VOLUME 9 NUMBER 2, 2025
Publisher : Faculty of Economics and Business, Hasanuddin University, Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v9i2.6578

Abstract

This study diagnoses the drivers of accounts payable delays in a multinational manufacturer in Indonesia using a single case design that integrates quantitative Pareto analysis with qualitative Fishbone investigation. We analyse forty-two supplier invoices aged beyond ninety days and conduct six interviews across finance, logistics, and procurement to prioritise causes and explain their mechanisms within legacy ERP conditions, bonded-warehouse logistics, and import-quota controls. Four categories, namely receipt data errors, items still being searched, missing items, and unposted receipts, account for approximately eighty-three per cent of delays and indicate concentrated leverage for improvement. Recommended interventions include competency building and workload balancing, the separation of workflows for goods and service invoices, automated three-way match validations, real-time SLA dashboards, and supply planning that reflects bonded-warehouse constraints. These actions are expected to cut average cycle time by twenty to thirty per cent and raise first-pass match rates to about eighty-five per cent. The study advances evidence-based operations governance for emerging-market manufacturing and informs procurement policy alignment with customs regulation. This manuscript fits the aim and scope of HEBR by translating rigorous analysis into policy-relevant and managerial implications that enhance sustainable business processes in the Asian context.
Enhancing Supply Chain Performance Analysis Through Methodological Integration: A SCOR-Based Framework with AHP and Fishbone Application Ferlita Aprillia; Jonathan Nahum Marpaung
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 5 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Mei - Juni 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i5.5089

Abstract

This study presents a structured framework for supply chain performance evaluation by integrating the SCOR model with the Analytical Hierarchy Process (AHP) and Fishbone Diagram. The approach is applied to PT. XYZ, an Indonesian pharmaceutical company recently entering the medical device distribution sector. The objective is to demonstrate how combining these methods can enhance the accuracy and depth of supply chain diagnostics. SCOR Level 1 identifies performance gaps, AHP in Level 2 prioritizes improvement areas, and Fishbone in Level 3 explores root causes. Rather than focusing solely on outcome metrics, the study emphasizes how method integration enables clearer identification of performance issues and actionable priorities. Results indicate that reliability, responsiveness, and agility are the most pressing concerns, primarily due to workforce limitations, digitalization gaps, and planning inefficiencies. This integrated approach provides deeper insights, better alignment between strategy and operations, and more targeted recommendations. It offers a practical and replicable model for organizations operating in highly regulated or transitional industries.
Adoption of Auto-replenishment as Digital Transformation Solution For Supply Chain Operation In Gas Station Using TAM-TOE Framework Ferdian Adhika Kurniawan; Jonathan Nahum Marpaung
Journal La Multiapp Vol. 7 No. 2 (2026): Journal La Multiapp
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamultiapp.v7i2.2974

Abstract

Indonesia’s downstream oil and gas sector faces persistent supply chain challenges due to manual processes and high demand variability. This study aims to investigate the determinants influencing the behavioral intention of Indonesian Gas Station (SPBU) operators and supervisors to adopt the Auto-Replenishment system. Data were collected from 419 valid respondents of gas station operators and supervisors who had completed the Digitalisasi SPBU e-learning. The model comprises nine latent constructs from Technology Organization Environment and Technology Acceptance Model Framework. Data were analyzed using Partial Least Squares–Structural Equation Modelling (PLS-SEM), and reveals that Top Management Support and Organizational Readiness are the strongest drivers, significantly enhancing both Perceived Usefulness and Perceived Ease of Use. Environmental factors, specifically Regulatory Support and Vendor Support, significantly impact Perceived Ease of Use. Technological Readiness influenced Perceived Usefulness but failed to significantly affect Perceived Ease of Use. In line with TAM, both Perceived Usefulness and Perceived Ease of Use have significant positive effects on Behavioral Intention, and mediation analysis confirms that these TAM constructs transmit a substantial portion of TOE effects to adoption intention.
E-Grocery Logistics Challenges: Perspectives from Indonesia’s Market Leaders Ulfa Marjuati Mahmudah; Jonathan Nahun Marpaung
Amkop Management Accounting Review (AMAR) Vol. 6 No. 2 (2026): July - Desember
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/amar.v6i2.4075

Abstract

This research was conducted to reveal the challenges affecting each logistic element and to gain knowledge of the solutions created by companies to address the impacts of the identified challenges. The research was carried out using qualitative methods, with data collected through semi-structured interviews with managers at one of the market-leading companies in Indonesia. The result of this study indicate that e-groceries face several challenges. The results are follows: (1) product availability with the solution of having primary and alternative suppliers, (2) product freshness with the solution of implementing storage arrangements, (3) managing consumer expectations with the solution of providing more product variety, (4) logistics problems with one solution being to use other delivery services, (5) specialist skills and reliance on a few people with the solutions of providing training to employees, (6) staffing and courier retention with the solution of hiring daily workers and registering willing couriers, (7) human error in picking with the solution of developing systems, and (8) limited operational capacity with the solution of limiting daily orders.
Co-Authors Andi Tigor Lubis Aprillia, Ferlita Atika Yanel Fauziah Bimo Anugrah Putra Mardhika Ferdian Adhika Kurniawan Ferlita Aprillia Haidar, Haidar Heri Kusnanto Herman Arbie Sibuea Imanuel Silaban Johannes Pandiangan Nurul Hidayat Parulian P. Aritonang Putri Kartika Sari Ulfa Marjuati Mahmudah