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All Journal Smart Society: Community Service and Empowerment Journal Eduvest - Journal of Universal Studies
Suji Suji
Universitas Jember, Indonesia
Aerospace Engineering Humanities Computer Science & IT Education Health Professions Languange, Linguistic, Communication & Media Neuroscience Social Sciences Other

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Analysis of the Effect of Health Service Quality on Public Trust and Satisfaction I'in Alfiah; Hari Karyadi; Suji Suji
Eduvest - Journal of Universal Studies Vol. 5 No. 2 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i2.1671

Abstract

This research is intended to determine and explain the effect of health service quality on public trust and satisfaction (study at the Community Health Center Rogotrunan Lumajang Sub-District Lumajang Regency). This research uses a quantitative approach and is classified as explanatory research. The data collection technique used was a questionnaire. The population in this study was the entire population of Lumajang District, Lumajang Regency who used health services at the Rogotrunan Community Health Center, Lumajang Sub-District, Lumajang Regency. The research sample was determined as 100 respondents and the determination of respondents as samples used a simple random sampling method. The data analysis used to path analysis with a multiple linear regression approach which is analyzed with the Statistical Package for the Social Sciences (SPSS) software package. The results of the research show that there is an effect of service quality on public trust in the Rogotrunan Lumajang Sub-District Lumajang Regency. There is an effect of service quality on public satisfaction at the Rogotrunan Lumajang Sub-District Lumajang Regency. There is an effect of public trust on public satisfaction at the Rogotrunan Lumajang Sub-District Lumajang Regency. And, there is an effect of service quality on public satisfaction at the Rogotrunan Lumajang Sub-District Lumajang Regency through intervening public trust.
Institutional Framework for Protecting Communal Land Rights in Customary Villages (The Case Study of Pengastulan and Sumberklampok, Bali, Indonesia) I Nyoman Alit Badrika; I Ketut Mastika; Agus Trihartono; Suji Suji; I Wayan Madra Suartana
Smart Society Vol. 6 No. 2 (2026): Smart Society
Publisher : FOUNDAE (Foundation of Advanced Education)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58524/smartsociety.v6i2.1255

Abstract

Communal land rights in Bali face increasing threats from land commercialization, tourism development, and legal uncertainties, highlighting the need for robust governance mechanisms that integrate formal state regulations and customary institutions. This study examines how these institutional systems interact to protect communal land rights in Pengastulan and Sumberklampok villages. Using Scott's four-pillar institutional framework, we conducted a qualitative constructivist study involving 26 informants, including customary leaders, government officials, and community members, through in-depth interviews, participant observation, and document analysis. Results show contrasting institutional capacities: Pengastulan exhibits strong customary legitimacy, cohesive social norms, and resilient cultural practices, but faces pressures from privatization and tourism; Sumberklampok demonstrates weaker customary institutions, relying more on legal advocacy and collective mobilization due to prolonged agrarian conflicts. Findings indicate that effective communal land protection depends on the dynamic interplay of regulatory, normative, cultural-cognitive, and habitual dimensions rather than formal legal recognition alone. The study contributes theoretically by extending institutional governance frameworks to customary land contexts under legal pluralism and offers practical insights for adaptive, collaborative approaches that integrate state administration with local customary mechanisms to strengthen communal land resilience.
Co-Authors Agus Trihartono Hari Karyadi I Ketut Mastika I Nyoman Alit Badrika I Wayan Madra Suartana I'in Alfiah