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All Journal Journal of Social Research Jurnal Indonesia Sosial Teknologi
Mahendra Wardhana
Institut Teknologi Sepuluh Nopember, Indonesia
Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Environmental, Social & Governance (ESG) Implementation Strategy in Mining Companies with Design Thinking Method Mgs Deni Trisna Jaya; Mahendra Wardhana
Jurnal Indonesia Sosial Teknologi Vol. 6 No. 1 (2025): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v6i1.8785

Abstract

The mining industry plays an important role in economic development, but its operations often have adverse environmental and social impacts and many companies are only concerned with profit. So it is important to apply ESG (Environmental, Social, Governance) principles to companies to create a sustainable business. This thesis examines the application of ESG in PT. X as a mining company. This research is qualitative research and uses descriptive analysis with the design thinking method. Observations and interviews were conducted at PT. X and using an informant from the management of PT. X. This research also aims to find effective strategies in the implementation of ESG in strengthening business sustainability in PT. X by using indicators from the ESG Reporting Guide that uses the Global Reporting Standard (GRI) in the mining sector. Based on the results of the analysis, it was found that the implementation of ESG in PT. X has achieved a percentage of 95% of the GRI Coal standard. There is one indicator that has not been implemented, namely the water and effluent indicators on the environmental aspect. Alternative strategies developed with design thinking methods are in the form of making rainwater catchment ponds, remote control waterfill, and automatic sprayer.
Analysis of the Impact of UI/UX Elements on User Satisfaction and Loyalty In E-Commerce Platforms: An Empirical Study on the Tokopedia Platform Annisa Triana Talmera; Mahendra Wardhana; Vita Ratnasari
Journal of Social Research Vol. 4 No. 8 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i7.2613

Abstract

The increasingly intense competition in Indonesia's e-commerce industry is compelling platforms like Tokopedia to shift from price war strategies to enhancing user experience to build long-term loyalty. This study aims to analyze the influence of User Interface (UI) and User Experience (UX) elements on User Satisfaction and User Loyalty on the Tokopedia platform. Specifically, this research also examines the mediating role of User Satisfaction in the relationship between UI/UX and User Loyalty. This research utilizes a quantitative approach with non-probability sampling through a purposive sampling technique. Data were collected via an online questionnaire distributed to 150 active Tokopedia users residing in the Jabodetabek area. The data analysis technique used is Partial Least Squares Structural Equation Modeling (PLS-SEM) with the SmartPLS 4 software. The results indicate that User Interface (UI) and User Experience (UX) have a positive and significant effect on User Satisfaction. Subsequently, User Satisfaction is also proven to have a positive and significant effect on User Loyalty. However, the key finding of this research is the insignificance of the direct effects of UI and UX on User Loyalty. Further analysis confirms the role of User Satisfaction as a full mediation variable. This indicates that the entire influence of UI and UX on User Loyalty is fully channeled through User Satisfaction. This study concludes that satisfaction is a crucial strategic bridge that must be crossed to convert a good user experience into tangible customer loyalty. The implication for Tokopedia is that investments in UI/UX improvements will not be effective in increasing loyalty if they are not accompanied by strategies that ensure these features genuinely satisfy users first.
Co-Authors Annisa Triana Talmera Mgs Deni Trisna Jaya Vita Ratnasari