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All Journal Management Studies and Entrepreneurship Journal (MSEJ) Journal of Educational Management Research
Mike Yolanda
Universitas Negeri Padang
Humanities Decision Sciences, Operations Research & Management Education Social Sciences

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Pengaruh Brand Experience Dan Brand Exposure Terhadap Brand Recall Produk Tangkelek Anisya Putri Alifa; Mike Yolanda
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 2 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i2.7312

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh brand experience dan brand exposure terhadap brand recall pada produk Tangkelek di Kota Padang. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan survei. Sampel penelitian terdiri dari 125 responden yang merupakan konsumen Tangkelek. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan teknik Partial Least Square-Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa brand experience dan brand exposure berpengaruh signifikan terhadap brand recall. Brand experience memiliki pengaruh kuat terhadap perceived brand image self-image congruence dan brand trust. Demikian pula, brand exposure berpengaruh signifikan terhadap ketiga variabel mediasi ini. Namun, brand trust tidak memiliki pengaruh langsung yang signifikan terhadap brand recall, melainkan berfungsi sebagai mediator. Implikasi dari penelitian ini menekankan pentingnya pengalaman dan eksposur merek dalam meningkatkan daya ingat konsumen terhadap merek lokal seperti Tangkelek. Oleh karena itu, Tangkelek disarankan untuk meningkatkan pengalaman `pelanggan dan strategi pemasaran yang lebih efektif guna memperkuat brand recall mereka.
From Trust to Action: Navigating the Mediating Role of Attitudinal Loyalty between OCSE and Impulsive Buying Behavior Rayhan Ananda Irawan; Mike Yolanda
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1965

Abstract

The rapid growth of e-commerce in Indonesia has increased platform competition, yet the impact of Online Customer Shopping Experience (OCSE) on impulsive buying remains unclear. This study explores the influence of functional and psychological dimensions of OCSE on impulsive buying behavior, considering the mediating effect of attitudinal loyalty and the moderating role of self-control. Method: A quantitative causal research design was used, with data collected from 120 respondents via a survey. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. Functional OCSE (e.g., ease of navigation, informativeness) does not significantly affect attitudinal loyalty or impulsive buying. However, psychological OCSE (e.g., trust, comfort, enjoyment) significantly influences both attitudinal loyalty and impulsive buying. Attitudinal loyalty mediates the relationship between psychological OCSE and impulsive buying, but not the functional pathway. Self-control has a weak and insignificant moderating effect. This study enhances the understanding of OCSE by distinguishing its functional and psychological dimensions. For educational management, the findings suggest that improving the psychological experience on e-learning platforms can increase student engagement, strengthen loyalty, and enhance participation, contributing to more effective learning outcomes.
Co-Authors Anisya Putri Alifa Rayhan Ananda Irawan