Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi dan Kewirausahaan
Erni Widajanti, Nikko Indra Pradika, Ernawati &
Ekonomi dan Kewirausahaan
Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS KONSUMEN DENGAN NILAI PELANGGAN SEBAGAI VARIABEL MEDIASI Erni Widajanti, Nikko Indra Pradika, Ernawati &
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol 16 (2016): Ekonomi dan Kewirausahaan
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (230.873 KB)

Abstract

The purpose of this study was to analyze the effect of service quality and cusotmer value on loyalty and analyze the effect of the service quality on cusomer loyalty mediated by customer value. This study is a survey. Population are customer Popeye Chicken Express Nusukan 1 Surakarta. Sample as many as 100 people with purposive sampling and convenience sampling. The type of data used quantitative and qualitative data. Sources of data used primary data and secondary data. The technique of collecting data used questionnaires, observations and literature. Data were analyzed used path analysis. The survey results revealed that the service quality has a significant effect on customer loyalty. Service quality has not a significant effect on customer value. Customer value has a significant effect on customer loyalty. Customer value mediate the effect of service quality on customer loyaltyKeywords: service quality, customer value, loyalty
Co-Authors