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All Journal Indonesian Journal of Global Health research
Insani, Adinda Mutiara Cahaya
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Education Health Professions Languange, Linguistic, Communication & Media Nursing Public Health

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Journal : Indonesian Journal of Global Health research

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Analysis of Patient Satisfaction Level Towards Services Yuniarti, Christina Ary; Dachirin, Wachid; Afiya, Namira Isthi; Insani, Adinda Mutiara Cahaya
Indonesian Journal of Global Health Research Vol 7 No 2 (2025): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v7i2.5744

Abstract

Patient satisfaction is an essential indicator of healthcare quality, directly linked to trust and patient loyalty. This study aims to analyze patient satisfaction levels toward the services provided at Kembang Arum Clinic, Kalipancur, Ngaliyan District, Semarang City. A quantitative approach was employed using a survey design, with data collected through questionnaires covering five dimensions of satisfaction: tangibles, reliability, responsiveness, assurance, and empathy. Data were gathered from a sample of patients within a specified period and analyzed descriptively. The findings indicate the highest satisfaction levels in the empathy dimension (74.6%) and reliability (66%), while the assurance dimension had the lowest satisfaction level (58.33%). Certain aspects, including waiting times and physical facilities, require improvement to enhance service quality. The conclusion highlights the need for improved medical facilities and better time management to ensure higher patient satisfaction levels.
Co-Authors Afiya, Namira Isthi Dachirin, Wachid yuniarti, christina ary