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All Journal Jurnal Akuntansi Keuangan Dan Perpajakan
Anugrah Arif Ivandi
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Economics, Econometrics & Finance

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Analisis Kepuasan Anggota Nasabah Terhadap Pelayanan Tabungan DI BMT NU Cabang Silo Suprianik, Suprianik; Anugrah Arif Ivandi; Muchammad Reza Syauqi Rosydi; Sukron Riski Alfandra
Jurnal Akuntansi Keuangan Dan Perpajakan | E-ISSN : 3063-8208 Vol. 1 No. 3 (2025): Januari - Maret
Publisher : GLOBAL SCIENTS PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jakp.v1i3.295

Abstract

This research aims to analyze the level of customer satisfaction with savings services at BMT NU Silo Branch. In facing competition in the Islamic finance industry, customer satisfaction is an important factor that contributes to loyalty and business sustainability. The method used in this research is descriptive qualitative, with data collection through interview and observation techniques. The research results show that the majority of customers are satisfied with the services provided, especially due to the implementation of the 3S principle (Sapa, Smile, Salam), the flexibility of the savings system, and transparency in the distribution of results. Superior products, such as Mudharabah Savings (TABAH), are the main choice for customers because they offer convenience in transactions and competitive returns. Based on these findings, it is recommended that BMT NU Silo Branch continue to improve service quality in order to maintain and increase customer loyalty.
Peran Bank Sentral Dalam Pengendalian Inflasi Dan Stabilitas Sistem Keuangan Rini Puji Astuti; Anugrah Arif Ivandi; Nita Aprilia
Jurnal Akuntansi Keuangan Dan Perpajakan | E-ISSN : 3063-8208 Vol. 1 No. 4 (2025): April - Juni
Publisher : GLOBAL SCIENTS PUBLISHER

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Abstract

This research aims to analyze the role of the central bank in controlling inflation and maintaining the stability of the financial system in Indonesia. Controlled inflation and a stable financial system are two crucial aspects that support sustainable economic growth. As the monetary authority, the central bank is mandated to maintain price stability and financial system stability through monetary and macroprudential policies. The research employs a literature review method with a descriptive qualitative approach. Data were collected through document analysis, central bank annual reports, and related literature. The analysis was conducted by understanding and observing the policies implemented by the central bank in relation to macroeconomic theories and principles of financial system stability. The findings indicate that Bank Indonesia has successfully controlled inflation through the determination of benchmark interest rates and open market operations. Additionally, the implementation of macroprudential policies, such as supervision of capital adequacy ratios and bank liquidity, has strengthened the stability of the financial system
Co-Authors Muchammad Reza Syauqi Rosydi NITA APRILIA Rini Puji Astuti Sukron Riski Alfandra Suprianik, Suprianik