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All Journal Journal of Education and Learning (EduLearn)
Vilela-Malabanan, Cenie M.
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Humanities Education Library & Information Science Social Sciences Other

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Needs and challenges of academics and students in using a learning management system: a user experience approach Llamas, Maria Camilla Ann R.; Vilela-Malabanan, Cenie M.; Dinawanao, Dante D.
Journal of Education and Learning (EduLearn) Vol 19, No 3: August 2025
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/edulearn.v19i3.22350

Abstract

This study explores the user experience (UX) of academics and students in using a Moodle-based learning management system (LMS) and provides opportunities for improvement. The study employs a qualitative approach to gain a deep understanding of user perspectives, combining focus group discussions (FGDs) with the user experience questionnaire (UEQ). The analysis revealed six themes: usability, communication, course builder, monitoring and assessment, content management, and technical support. These themes identify areas where the Moodle-based LMS can be enhanced to improve the overall UX. The results of this study can guide the development of more user-friendly LMS platforms and inform best practices for UX design in educational technology.
Co-Authors Dinawanao, Dante D. Llamas, Maria Camilla Ann R.