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Yulianzha, Tiara Andra
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PENGARUH BRAND LUXURY TERHADAP BRAND ATTITUDE, TRUST, E-WOM MELALUI CUSTOMER SATISFACTION Yulianzha, Tiara Andra; Tuti, Meylani
Human Capital Development Vol 11 No 2 (2024): Human Capital Development
Publisher : Human Capital Development

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Abstract

This research investigates the impact of brand luxury variables on brand attitude, trust, and E-women through customer satisfaction with the Somethinc brand. 141 respondents who had purchased or used Somethinc products were included in this study. Accidental sampling techniques were employed to capture data through online questionnaires, which were subsequently processed using SmartPLS. The study's findings suggest that brand luxury substantially impacts brand attitude, trust, EWOM, and consumer satisfaction. Brand attitude, trust, EWOM, and customer satisfaction are all influenced by the brand's prestige. Additionally, brand attitude influences trust, which in turn influences EWOM and consumer satisfaction. This demonstrates that consumers prioritize brand prestige
Co-Authors Tuti, Meylani