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All Journal Journal for Quality in Public Health Journal of Hospital Management and Services Strada Jurnal Ilmiah Kesehatan (SJIK)
Titin Susanti
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Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Health Professions Nursing Public Health

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Analysis Of Service Quality On Internal Disease Poly Patients' Interest In Returning Patients At Gambiran Hospital, Kediri City Mochamad Ridwan; Panca Radono; Titin Susanti; Endra Widiyanto
Journal of Hospital Management and Services Vol. 6 No. 1 (2024): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i1.61

Abstract

Background. Quality service provides satisfaction to customers, which ultimately results in customers making repeat use/interest in repeat visits and recommending the health service to others. Quality health services include five dimensions of quality, namely tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee) and empathy (empathy). The aim of the research is to analyze the quality of service on the interest in repeat visits of internal medicine polyclinic patients at Gambiran Regional Hospital, Kediri City. Research methods. Quantitative research uses a cross-sectional approach (cross sectional study). The population in the study were all new internal medicine patients who visited the Gambiran Regional Hospital, Kediri City with a sample of 105 respondents. The sampling technique uses purposive sampling technique. The independent variable is service quality (tangible (physical evidence), reliability, responsiveness, assurance and empathy) and the dependent variable is interest in repeat visits. Data collection techniques used questionnaires and were analyzed using chi-square. Research result. The chi square test results for the dimension of physical evidence (tangible) are PR=2.221, 95%CI =1.078-4.533, p-value = 0.037 and the dimension of reliability (reliability) is PR=5.903, 95%CI =2.207-15.785, p-value = 0.037, which means that there is a relationship between physical evidence (tangible) and reliability (reliability) with the interest in revisiting internal medicine polyclinic patients at Gambiran Regional Hospital, Kediri City. The dimensions of responsiveness (responsiveness), assurance (assurance) and empathy (empathy) have no relationship with interest in revisiting internal medicine polyclinic patients at Gambiran Regional Hospital, Kediri City (p-value ≥ 0.05). Conclusion. There is a relationship between the quality of service in the tangible dimension (physical evidence) and reliability (reliability) on the interest in repeat visits of internal medicine polyclinic patients at Gambiran Regional Hospital, Kediri City. Therefore, there is a need for synergy among one work unit to increase interest in repeat visits.
The Influence of Work Shifts, Workload, and Work Stress on the Performance of Nurses in Inpatient Ward I at Dr. Saiful Anwar General Hospital, Malang City Titin Susanti; Miriam Baersady; Joko Prasetyo; Ratna Wardani
STRADA : Jurnal Ilmiah Kesehatan Vol. 13 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjik.v13i2.1133

Abstract

The aim of this study is to determine how the performance of nurses in the inpatient ward I at RSUD Dr. Saiful Anwar Malang is influenced by work shifts, workloads, and work stress. This study uses a quantitative design with a cross-sectional approach. The population of this study is 242 nurses, with a sample of 151 nurses selected using Probability Sampling techniques. The data analysis method used is SPSS with Multiple Linear Regression tests. This study found that among the morning, afternoon, and night shifts, the morning shift has the greatest influence, with a t-value of 2.164 > t-table 1.655 and a significance level of 0.032 < 0.05, indicating that the morning shift positively affects nurse performance. The influence of workload is indicated by a t-value of 9.855 > t-table 1.655 with a significance level of 0.000 < 0.05, meaning that workload negatively affects nurse performance.
Analysis Of The Determinant Factors Of Inpatient Nurses' Work Productivity At Gambiran Regional Hospital Kediri Titin Susanti; Ayu Ika Fitrianingtias
Journal for Quality in Public Health Vol. 9 No. 1 (2025): November
Publisher : Master of Public Health Program Institut Ilmu Kesehatan STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jqph.v9i1.560

Abstract

Nurses are the cornerstone of healthcare systems, responsible for delivering nursing care, ensuring patient safety, improving satisfaction, and maintainingcontinuity of medical services. This study aimed to examine the effect of workload, motivation, and compensation on the productivity of 117 inpatient nurses at Gambiran Regional General Hospital. The study design was quantitative, cross-sectional, where the independent and dependent variables were measured simultaneously. The results of the Kolmogorov-Smirnov normality test showed a non-normal distribution (sig = 0.00 < 0.05), so the correlation analysis used the non-parametric Spearman Rho test. The results showed that the three independent variables had a positive and significant effect on the productivity of inpatient nurses at Gambiran Regional General Hospital with significance values of 0.018, 0.000, and 0.050, respectively. Motivation proved to be the strongest predictor with the highest correlation coefficient (0.360), followed by workload (0.246) and compensation (0.205). Nurse productivity is a synergistic result of strong motivation, optimal workload management, and a fair compensation system. Managerial implications suggest a focus on performance-based compensation evaluation and strengthening motivation.
Analysis Of Training And Career Development On Job Satisfaction Of Inpatient Nurses At Gambiran Hospital Kediri City Laily Wulandari; Yasmin Namira Maulida; Titin Susanti
Journal for Quality in Public Health Vol. 9 No. 1 (2025): November
Publisher : Master of Public Health Program Institut Ilmu Kesehatan STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jqph.v9i1.563

Abstract

Human resources, particularly nurses have key roles in ensuring the quality of hospital services. Training and career development are important strategies in improving the competence and job satisfaction of healthcare workers. This study aims to analyze the effect of training and career development on job satisfaction of inpatient nurses at Gambiran Regional General Hospital, Kediri City. Observational cross-sectional survey was was conducted at Gambiran Regional General Hospital, Kediri City, in June 2025. The study population was 117 nurses while the sample was 92 inpatient nurses, selected using a simple random sampling technique. The research variables were training, career development, and job satisfaction. Data were analyzed using the Spearman Rho test and the Generalized Linear Model (GLM).The analysis showed that training significantly influenced job satisfaction with a correlation value of 0.362 (sig = 0.000), and career development also had a significant effect with a correlation value of 0.464 (sig = 0.000). The GLM test showed that career development (sig= 0.003; B = 0.463) and training (sig = 0.027; B = 0.295) both significantly influenced job satisfaction. Training and career development positively contributed to nurses' job satisfaction. Appropriate training improved skills and confidence, while career development created hope and motivation for a better future on the job. These results indicate that hospital management needs to strengthen training and career development programs to improve nurse job satisfaction and performance.
Co-Authors Ayu Ika Fitrianingtias Endra Widiyanto Joko Prasetyo Laily Wulandari Miriam Baersady Mochamad Ridwan Panca Radono Ratna Wardani Yasmin Namira Maulida