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All Journal bit-Tech Indonesian Journal of Innovation Multidisipliner Research Indonesian Journal of Innovation Multidisipliner Research
Ernawati, Ida Ayu
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Penerapan AAA Security Dalam Aplikasi BNI Mobile Banking Saputri, Dita Ayu Eka; Ernawati, Ida Ayu; Rabbaanii, Nimas Adjeng Nutfa; Satriani, Adibah Dewi
Indonesian Journal of Innovation Multidisipliner Research Vol. 1 No. 2 (2023): June
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v1i2.9

Abstract

Information system security is crucial in the digital era. The application of AAA (Authentication, Authorization, and Accounting) has become a broad approach to protecting data in information systems. This study aims to analyze the application of AAA in improving information system security in BNI Mobile Banking. This research method includes literature and experimental studies which are used as a research approach. The results of the study show that BNI Mobile Banking is sufficient to apply AAA significantly to improve the security of its information system.
User Satisfaction Analysis of Financial Technology Applications Using the End User Computing Satisfaction Model Ernawati, Ida Ayu; Asif Faroqi; Virdha Rahma Aulia
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2690

Abstract

The rapid evolution of digital technology has significantly transformed many sectors, especially financial services, with the rise of fintech innovations such as Flip. Flip offers interbank transfer services free of administrative fees, simplifying transactions like e-wallet top-ups, bill payments, and international money transfers, attracting a substantial user base. However, despite its popularity, users have raised concerns about transaction delays, slow customer service responses, and design issues, highlighting a gap between user expectations and actual service delivery. This study aims to evaluate user satisfaction with the Flip application using the End User Computing Satisfaction (EUCS) model, which assesses satisfaction across five key dimensions: Content, Accuracy, Format, Ease of Use, and Timeliness. Data from 415 respondents were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to investigate the factors influencing satisfaction. The findings reveal that user satisfaction with Flip is generally positive, with significant impacts from Content, Format, Ease of Use, and Timeliness. However, Accuracy, while positively related, had no statistically significant effect. These results emphasize the need for improving transaction timeliness and refining content and interface formats to enhance the user experience. The study provides essential insights for Flip developers to enhance service quality and offers a data-driven foundation for future research on fintech applications.
Penerapan AAA Security Dalam Aplikasi BNI Mobile Banking Saputri, Dita Ayu Eka; Ernawati, Ida Ayu; Rabbaanii, Nimas Adjeng Nutfa; Satriani, Adibah Dewi
Indonesian Journal of Innovation Multidisipliner Research Vol. 1 No. 2 (2023): June
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v1i2.9

Abstract

Information system security is crucial in the digital era. The application of AAA (Authentication, Authorization, and Accounting) has become a broad approach to protecting data in information systems. This study aims to analyze the application of AAA in improving information system security in BNI Mobile Banking. This research method includes literature and experimental studies which are used as a research approach. The results of the study show that BNI Mobile Banking is sufficient to apply AAA significantly to improve the security of its information system.
Co-Authors Asif Faroqi Rabbaanii, Nimas Adjeng Nutfa Saputri, Dita Ayu Eka Satriani, Adibah Dewi Virdha Rahma Aulia