Article Per Year (5 Year)
p-Index From 2021 - 2026
0.562
P-Index
This Author published in this journals
All Journal Bulletin of Information Technology (BIT) Indonesian Journal of Innovation Multidisipliner Research Indonesian Journal of Innovation Multidisipliner Research
Yunita Permata Sari
Universitas Bina Darma Palembang
Religion Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Analisis Tingkat Pelayanan IT Service Management Pada Penerapan Ujian Satuan Pendidikan Menggunakan Kerangka Framework ITIL V3 di SMK Negeri 8 Palembang Yunita Permata Sari; Tata Sutabri
Indonesian Journal of Innovation Multidisipliner Research Vol. 1 No. 4 (2023): Oktober - Desember
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/ijim.v1i4.42

Abstract

Education Unit Examination is a test or evaluation conducted within an education unit, such as a school or other educational institution. The information technology service used by SMK Negeri 8 for the education unit exam is the CBT BeeSmart application. However, the CBT BeeSmart application at SMK Negeri 8 Palembang is not optimally used. Therefore, it is necessary to analyze information technology-based CBT BeeSmart service management to determine the performance or quality of CBT BeeSmart information technology services. This research uses the ITIL V3 framework in the application of the education unit exam at SMK Negeri 8 Palembang.  The domain in the ITIL V3 framework used in this research is the service operation domain. The method used is descriptive qualitative with data collection techniques, through interviews and observations. Based on the results of 3 research processes, namely Event Management, Request Fulfilment and Problem Management, it is necessary to increase the need for hardware, software, infrastructure and increase the competence of Human Resources.
Analisis Tingkat Pelayanan IT Service Management Pada Penerapan Ujian Satuan Pendidikan Menggunakan Kerangka Framework ITIL V3 di SMK Negeri 8 Palembang Yunita Permata Sari; Tata Sutabri
Indonesian Journal of Innovation Multidisipliner Research Vol. 1 No. 4 (2023): Oktober - Desember
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/ijim.v1i4.42

Abstract

Education Unit Examination is a test or evaluation conducted within an education unit, such as a school or other educational institution. The information technology service used by SMK Negeri 8 for the education unit exam is the CBT BeeSmart application. However, the CBT BeeSmart application at SMK Negeri 8 Palembang is not optimally used. Therefore, it is necessary to analyze information technology-based CBT BeeSmart service management to determine the performance or quality of CBT BeeSmart information technology services. This research uses the ITIL V3 framework in the application of the education unit exam at SMK Negeri 8 Palembang.  The domain in the ITIL V3 framework used in this research is the service operation domain. The method used is descriptive qualitative with data collection techniques, through interviews and observations. Based on the results of 3 research processes, namely Event Management, Request Fulfilment and Problem Management, it is necessary to increase the need for hardware, software, infrastructure and increase the competence of Human Resources.
Analisis Smart School Manajemen Layanan Ujian Akhir Semester Pada Aplikasi Qualitiva menggunakan Framework ITIL Versi 3 di SMA Yunita Permata Sari; Marutha Berlianti Akbar; Tata Sutabri
Bulletin of Information Technology (BIT) Vol 4 No 4: Desember 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bit.v4i4.1070

Abstract

Smartschool is a school concept that uses information and communication technology (ICT) to support the learning and assessment process in the classroom. As is the case at SMA Negeri 22 which already uses information technology in the form of online-based exam applications, one of which uses Qualitiva for the end-of-semester exam process. The research was conducted with the aim of improving the quality of service in the Qualitiva online-based exam application. The method used in this research is descriptive qualitative with data collection techniques through interviews and observation. The research results show that the implementation of the ITIL 3 framework in the qualitative online exam application can provide improved service management at SMA Negeri 22 Palembang by using the ITIL 3 Service Management Lifecycle which includes service strategy, service design, service transition, service operations, and service monitoring. Thus, based on the results of the smart school analysis, final semester exam service management in the Qualitiva application using the ITIL version 3 framework at SMA Negeri 22 Palembang can ensure that the services provided meet user needs and can be run effectively and efficiently. Qualitiva is provided by the SMA Negeri School. 22 Palembang based on IT can meet user needs and can be run effectively and efficiently in order to improve school management services at SMA Negeri 22 Palembang.
Co-Authors Marutha Berlianti Akbar Tata Sutabri