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Melva Melany Sitompul
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The Influence of Audit Independence, Experience and Accountability on Audit Quality Medan Public Accountant Office Jhon Piter; Melva Melany Sitompul; Mariska Sisilia
Elektriese: Jurnal Sains dan Teknologi Elektro Vol. 14 No. 02 (2024): Artikel Riset Edisi Oktober 2024
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/elektriese.v14i02.5106

Abstract

The object of the research is a public accounting company in the city of Medan. The selection of these objects is due to the higher quality of the audit. Audit quality is the result of the job's performance in producing a quality audit. The variables of the study are independence, auditor experience, and accountability. Independence is a mental attitude that is free from the influence of others and is not dependent on others. Experience is a learning process and increases the development potential of formal and informal education. Responsibility is a form of obligation to manage the authority entrusted to him to achieve the goals that have been set. The research population is 40 managers, senior auditors, and junior auditors in the Medan public accountant office, and the sample is 30 auditors. Primary data was collected using a questionnaire. Research data was analyzed using multiple linear regression analysis, simultaneous determination of coefficients (F-Test), and partial (T-Test). Sampling is done using the non-probability sampling method. The results of the hypothesis test in this study show that independence has a significant impact on audit quality, auditor experience has a significant effect on audit quality, and accountability has a substantial impact on audit quality. Based on the results of this study, independence, auditor experience, and accountability simultaneously have a significant impact on audit quality.
The Influence of Service Quality (Ojek Online) on Customer Satisfaction in Medan Mariska Sisilia; Jhon Piter; Melva Melany Sitompul
Elektriese: Jurnal Sains dan Teknologi Elektro Vol. 14 No. 02 (2024): Artikel Riset Edisi Oktober 2024
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/elektriese.v14i02.5118

Abstract

This study was conducted to understand how service quality is influenced by responsiveness, responsibility, physical evidence, empathy, and reliability for customer satisfaction. These studies collected data using the questionnaire method and surveyed 30 consumers with experience using online taxi services in Medan City. Data analysis was done using a multiple regression method using SPSS software version 25. Two factors, namely responsiveness and satisfaction, can increase satisfaction. At the same time, it is impossible to improve consumer satisfaction in the other three dimensions of service quality: responsible, physically tested, and empathetic. This research is classified as explanatory research, which aims to elucidate, outline, and offer empirical data or a comprehensive understanding of the impact of the independent variable on the dependent variable defined in this study. The study's population comprises all users of online motorcycle taxi services in Medan. The findings indicate that service quality dimensions, specifically responsiveness and reliability, impact customer satisfaction among online motorcycle taxi users in Medan. In contrast, the aspects of service quality related to guarantees, fictitious evidence, and empathy do not significantly affect customer satisfaction for online motorcycle taxi services in Medan City.
The Impact of Remuneration and Training on Worker Performance at the Regional Tax and Levy Management Agency of North Sumatra Melva Melany Sitompul; Jhon Piter; Mariska Sisilia
Elektriese: Jurnal Sains dan Teknologi Elektro Vol. 14 No. 02 (2024): Artikel Riset Edisi Oktober 2024
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/elektriese.v14i02.5133

Abstract

The North Sumatra Regional Tax and Levy Management Agency oversees the management of taxes related to motor vehicles and watercraft, the tax for underground water extraction and utilization, the vehicle name transfer duty, and various other revenue streams. It also acts as a coordinator within the regional revenue sector. Research methods can be understood as a systematic approach to gathering reliable data intended to be discovered, enhanced, and verified, allowing for better comprehension and resolution of issues within the business sector. According to the findings of this research, it is evident that Compensation has a significant impact on Employee Performance at the Regional Tax and Levy Management Agency. In the realm of Compensation, an incentive structure connects pay with individual performance. Workers are rewarded through Compensation for their performance rather than their length of service or the total hours they have worked. Based on the data analysis and collection outcomes, Compensation has a significant simultaneous impact on Employee Performance at the Regional Tax and Levy Management Agency. The training partially impacts employees' performance at the Regional Tax and Levy Management Agency. The performance of employees does have a significant partial effect on their overall performance at the Regional Tax and Levy Management Agency.
Co-Authors Jhon Piter Mariska Sisilia