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All Journal International Journal of Economics, Business and Innovation Research
Nursya’bani Purnama
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analysis Of The Quality Of Fresh Fruit Bunches (FFB) Of Oil Palm Received Using The Seven Tools And FMEA Methods (Case Study At Pt Sawit Inti Raya) Reyhan Islami; Nursya’bani Purnama
International Journal of Economics, Business and Innovation Research Vol. 4 No. 02 (2025): International Journal of Economics, Business and Innovation Research( IJEBIR)
Publisher : Cita konsultindo

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Abstract

PT. Sawit Inti Raya is engaged in palm oil processing. This company was established because of the large potential market for palm oil processing and the large number of palm oil farmers in Riau. However, in recent times, PT. Sawit Inti Raya has faced a complex problem. The problem is the large number of damaged fresh fruit bunches provided by palm oil farmers and received by the company. The extent to which quality control in PT. Sawit Inti Raya's production is assessed in this study, the Seven Quality Control method is used. The data used in this study came from rejected products from February, March, and April 2024. At PT. Sawit Inti Raya, the highest level of defective products was caused by environmental conditions, overripe and damaged fruit bunches, and pests. The results of the study indicate that the most important improvements must be made. First, farmers must be trained in the correct FFB harvesting techniques, use monitoring tools, conduct regular inspections and use of pesticides, and monitor and adjust harvesting methods.
Analysis Of The Quality Of Service Of SPHP Rice Distribution In The Distribution Network (TPK And RPK) In Perum Bulog Regional Office Yogyakarta Rizqika Farhan; Nursya’bani Purnama
International Journal of Economics, Business and Innovation Research Vol. 4 No. 04 (2025): International Journal of Economics, Business and Innovation Research( IJEBIR)
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijebir.v4i04.2035

Abstract

This study aims to analyze the quality of rice distribution services in the Food Supply and Price Stabilization Program (SPHP) carried out by Perum BULOG Kanwil Yogyakarta through the Rumah Pangan Kita (RPK) and Toko Pangan Kita (TPK) distribution networks. This study uses a quantitative approach with data collection techniques through closed questionnaires distributed to 100 distributors as respondents. The analysis was carried out using the SERVQUAL model which includes five dimensions of service quality: reliability, responsiveness, assurance, empathy, and tangibles. The results showed that all dimensions of service quality were in the "good" category with an overall average score of 4.14, which reflects the level of distributor satisfaction with BULOG's services. However, the assurance dimension obtained the lowest relative score, indicating the need for improvements in the aspects of trust and competence of officers in maintaining rice quality. The implications of this study are the importance of improving officer training, strengthening communication with distributors, and handling complaints more responsively in order to increase distribution effectiveness and strengthen partner trust in supporting national food security.
Evaluation Of Internet Banking Service Quality For Customers Of BSI Bank KCP Yogyakarta Kusumanegara Maulana Firmansyah; Nursya’bani Purnama
International Journal of Economics, Business and Innovation Research Vol. 4 No. 05 (2025): August - September, International Journal of Economics, Business and Innovatio
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijebir.v4i05.2283

Abstract

This study aims to evaluate the quality of internet banking services at Bank Syariah Indonesia (BSI) KCP Yogyakarta Kusumanegara using five SERVQUAL dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. The object of the study was BSI KCP Yogyakarta Kusumanegara customers who use internet banking services, with a sample of 50 respondents selected through purposive sampling technique. This study used a quantitative method with data collection through questionnaires and analysis using descriptive statistics through the calculation of the average value (mean) to assess customer perceptions of each dimension of service quality. The results of the study indicate that in general the quality of BSI internet banking services has been running well in all dimensions, but tangible aspects still require evaluation and improvement, especially related to the interface display, design consistency, and ease of application access. The implications of this study emphasize the importance of optimizing the quality of internet banking services, especially in tangible aspects, so that BSI is able to provide superior, modern digital services that are in accordance with customer needs.
Co-Authors Maulana Firmansyah Reyhan Islami Rizqika Farhan