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All Journal Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Perspektif Administrasi Publik dan hukum
Shelly Noer Anggraeni
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Law, Crime, Criminology & Criminal Justice

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Transformation of Public Services of Village and Village Governments by Era Digital Shelly Noer Anggraeni; Eny Haryati; Dian Ferriswara
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 2 No. 2 (2025): Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v2i2.513

Abstract

This study aims to analyze the transformation of public services at the village and sub-district levels in the digital era, as well as identify factors that affect the existing service gap, such as limited human resources (HR), low digital literacy of village apparatus, and lack of supporting infrastructure. Although the central government has launched various digitalization programs, such as digital device assistance and human resource training, many villages still face obstacles in implementing technology-based services. This study uses a qualitative approach with case studies in several villages in Indonesia to explore the experiences of village officials and communities related to the digitization of public services. The results of the study show that the majority of village officials have difficulty operating digital technology due to lack of training and digital literacy, while limited infrastructure also hinders the optimization of internet-based services. Village communities who are increasingly aware of the importance of digitalization expect faster and more efficient services, but the digital divide is the main barrier. This research provides recommendations for village governments to increase the digital capacity of village apparatus through continuous training and strengthening digital infrastructure. Overall, the digitization of public services in villages has great potential to improve the efficiency and quality of services, but requires more attention to improving skills and technological facilities at the village level.
Implementation of Smart Governance in Smart Villages Shelly Noer Anggraeni; Eny Haryati; Dian Ferriswara
Perspektif Administrasi Publik dan hukum Vol. 2 No. 2 (2025): April : Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v2i2.208

Abstract

This study aims to describe and analyze: how to implement smart governance in smart villages. The type of research used is qualitative research. The data analysis technique in the study uses techniques developed by McNabb (2002), namely Grouping the data according to key constructs, Identifying bases for interpretation, Developing generalizations from the data, Testing Alternative interpretations and Forming and/or refining generalizable theory from case study. The results of the study show that the implementation of smart governance in the Three Villages Government as a Smart Village in Sidoarjo Regency is measured based on 3 aspects, namely: public service aspects, village information system aspects, and village fund management aspects. Information technology is indispensable in the implementation of all aspects of smart governance, both public services, village information systems, and village fund management. The first aspect is that public services can be faster and more optimal with the implementation of smart governance. Previously, village people who wanted to take care of village administration needs had to travel a considerable distance from their village to the sub-district center and even the district center, so it took extra time and energy to take care of it. After the online service, all village administration needs can be done quickly and easily because they can be directly verified by sub-district and district officers without having to visit the sub-district or district office. The second aspect is that village information can be obtained by the community at large easily and quickly. Previously, village people who wanted to know information about their village had to visit the village office.
Co-Authors Eny Haryati Ferriswara, Dian