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All Journal Jurnal Ekonomi dan Bisnis
Homipa Mania br Perangin-angin
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Economics, Econometrics & Finance

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TINJAUAN TINGKAT KEPUASAN TAMU TERHADAP KUALITAS PELAYANAN DI RESTORAN COMPASS ROSE DI THE ANMON RESORT BINTAN Yosua Parhorasan Manullang; Homipa Mania br Perangin-angin
Jurnal Ekonomi dan Bisnis Vol. 3 No. 2 (2025): Februari
Publisher : ADISAM PUBLISHER

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Abstract

The aim of this research is to analyze reviews of guest satisfaction levels regarding service quality at the Compass Rose Rstaurant at The Anmon Resort Bintan. This research uses a descriptive research type with a quantitative approach. The population and the sample in this study was 100 respondents with sampling using a purposive sampling technique. This data collection method by distributing questionnaires to respondents. The research results show that service quality variable has a positive and insignificant effect on guest satisfaction. The results of the t test analysis can be concluded that the calculated t is greater than the significance compared to the t table data, namely 1.765 > 1.658. Thus, the hypothesis in this research there is a positive relationship between the guest satisfaction variable and the service quality variable.
Co-Authors Yosua Parhorasan Manullang