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All Journal Jurnal Informasi Pengabdian Masyarakat Sammajiva: Jurnal Penelitian Bisnis dan Manajemen
Firda Mokodongan
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Pengaruh Persepsi Kualitas Medis Terhadap Kepercayaan Melalui Kepuasan Pelanggan Klinik Seby Cirebon Diddo Adding Adove; Mimin Sumiyati; Sujeni Sujeni; Yuli Maylena; M. Tarmizi; Firda Mokodongan
Sammajiva: Jurnal Penelitian Bisnis dan Manajemen Vol. 2 No. 4 (2024): Desember: SAMMAJIVA: Jurnal Penelitian Bisnis dan Manajemen
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/sammajiva.v2i4.1605

Abstract

This study aims to analyze the effect of perceived medical quality on customer trust by considering satisfaction as a mediating variable. This study uses an explanatory research method, which focuses on explaining the relationship between variables through hypothesis testing. The population in this study were customers who used services at the Seby Clinic in Cirebon. The sampling technique was carried out using the nonprobability sampling method, using the accidental sampling approach, with a total sample of 135 respondents. Data analysis was carried out using the path analysis method. The results of the study indicate that both perceived medical quality have a significant effect on customer satisfaction and trust. In addition, customer satisfaction also has a significant impact on increasing customer trust. Furthermore, customer satisfaction acts as a significant mediator in the relationship between perceived medical quality and customer trust.
Sosialisasi Manajemen Risiko Judi Online pada Remaja di SMAN 9 Cirebon Diddo Adding Adove; Firda Mokodongan; Sujeni Sujeni; Gilang Pranajasakti; Grara Vema Tuzauna
Jurnal Informasi Pengabdian Masyarakat Vol. 2 No. 4 (2024): November: Jurnal Informasi Pengabdian Masyarakat
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jipm-nalanda.v2i4.1607

Abstract

The online gambling prevention socialization program at SMAN 9 Cirebon is a strategic step in increasing students' understanding of the risks posed by this activity. This activity is designed through various educational methods, such as seminars, compiling information materials in the form of videos and brochures, and interactive discussions involving students, teachers, and parents. This program also focuses on improving students' skills in decision-making, stress management, and effective communication to build collective awareness in preventing online gambling. The main challenges in implementing this program include limited time and resources to reach all students as a whole, as well as the difficulty of changing internet usage habits without supervision. In addition, the readiness of teaching staff in dealing with educational technology and limited school infrastructure are also obstacles that need to be overcome. Therefore, the implementation of character education that instills discipline, respect for teachers, and moral values ​​consistently becomes an important part of the prevention strategy. This program is expected to create a safer and healthier learning environment, where students have a better understanding of the risks of online gambling and are able to avoid its negative influences. The output targets to be achieved include increasing students' understanding of the dangers of online gambling, forming collective awareness in the school environment, and having more effective policies and strategies in preventing online gambling.
Co-Authors Diddo Adding Adove Gilang Pranajasakti Grara Vema Tuzauna M. Tarmizi Mimin Sumiyati Sujeni Sujeni Yuli Maylena