Article Per Year (5 Year)
p-Index From 2020 - 2025
0.562
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi dan Pembangunan Ekonomika : Jurnal Ekonomi dan Pembangunan
Ulkamila, Annisa
Unknown Affiliation
Economics, Econometrics & Finance

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
KEPUASAN NASABAH ATAS LAYANAN E-CHANNEL (Studi Kasus di Bank Syariah Indonesia Provinsi Aceh) Ulkamila, Annisa; M, Saleh; Azka, Rizkina
Ekonomika : Jurnal Ekonomi dan Pembangunan Vol 16 No 1 (2024): Ekonomika, Maret 2024
Publisher : Fakultas Ekonomi Universitas Almuslim Bireuen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51179/eko.v16i1.2595

Abstract

This research aims to determine and analyze the influence of BSI e-channel service quality on customer satisfaction in Aceh Province. This research is quantitative in nature with data collection using a questionnaire in the form of Google form. Determining 100 customer samples using purposive sampling. Service dimensions, using factors of reliability, physical evidence, responsiveness, assurance and empathy. Meanwhile, the dimensions of satisfaction variables used are: product and service quality, service quality, emotional, price and cost. And data analysis uses simple linear regression analysis. The research results show that e-channel service quality has a positive and significant effect on BSI customer satisfaction in Aceh Province
KEPUASAN NASABAH ATAS LAYANAN E-CHANNEL (Studi Kasus di Bank Syariah Indonesia Provinsi Aceh) Ulkamila, Annisa; M, Saleh; Azka, Rizkina
Ekonomika Journal Vol 16 No 1 (2024): Ekonomika, Maret 2024
Publisher : Fakultas Ekonomi Universitas Almuslim Bireuen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51179/eko.v16i1.2595

Abstract

This research aims to determine and analyze the influence of BSI e-channel service quality on customer satisfaction in Aceh Province. This research is quantitative in nature with data collection using a questionnaire in the form of Google form. Determining 100 customer samples using purposive sampling. Service dimensions, using factors of reliability, physical evidence, responsiveness, assurance and empathy. Meanwhile, the dimensions of satisfaction variables used are: product and service quality, service quality, emotional, price and cost. And data analysis uses simple linear regression analysis. The research results show that e-channel service quality has a positive and significant effect on BSI customer satisfaction in Aceh Province
KEPUASAN NASABAH ATAS LAYANAN E-CHANNEL (Studi Kasus di Bank Syariah Indonesia Provinsi Aceh) Ulkamila, Annisa; M, Saleh; Azka, Rizkina
Ekonomika Journal Vol 16 No 1 (2024): Ekonomika, Maret 2024
Publisher : Fakultas Ekonomi Universitas Almuslim Bireuen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51179/eko.v16i1.2595

Abstract

This research aims to determine and analyze the influence of BSI e-channel service quality on customer satisfaction in Aceh Province. This research is quantitative in nature with data collection using a questionnaire in the form of Google form. Determining 100 customer samples using purposive sampling. Service dimensions, using factors of reliability, physical evidence, responsiveness, assurance and empathy. Meanwhile, the dimensions of satisfaction variables used are: product and service quality, service quality, emotional, price and cost. And data analysis uses simple linear regression analysis. The research results show that e-channel service quality has a positive and significant effect on BSI customer satisfaction in Aceh Province
Co-Authors Azka, Rizkina M, Saleh