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All Journal Jurnal Studi Perhotelan dan Pariwisata
Kelik Hastjarjo
Sekolah Tinggi Pariwisata Bogor, Jawa Barat
Agriculture, Biological Sciences & Forestry

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Model Pemasaran Strategik Perhotelan: Sebuah Makalah Konseptual Kelik Hastjarjo
Jurnal Studi Perhotelan dan Pariwisata Vol 1 No 1 (2022): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jspp.v1i1.1844

Abstract

Purpose: The purpose of this study is to develop a hospitality marketing strategy framework starting from pre-encounter marketing, encounter marketing, and post-encounter marketing. Methodology: This paper based on an analysis and synthesis of the literature relating to pre-encounter marketing, encounter marketing, and post-encounter marketing in hospitality. Gaps in previous research have been identified and a conceptual framework proposed as a consequence. Results: A hypothetical model that describes the salient constructs and relationships between key variables which is a complete package of formal propositions which are logical statements derived from a conceptual framework. Limitations: This paper provides a method for future researchers to implement strategic marketing planning in the hospitality industry through the application of structured dimensions. Contribution: This paper identifies the previously unexplored connection of service quality with service experience and hospitality service encounters between constructions, so that this connection is a new construct to improve hospitality customer satisfaction.
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