Ailani Almira Hartono Putri
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AKUNTABILITAS DAN TRANSPARANSI PENYAJIAN INFORMASI PAJAK BUMI DAN BANGUNAN PADA MEDIA TIKTOK Ailani Almira Hartono Putri; Indrawati Yuhertiana
Jurnal Akuntansi Vol 10, No 2 (2024)
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah (LPPI) Universitas Muhammadiyah Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35906/jurakun.v10i2.2016

Abstract

ABSTRAK  Pajak Bumi dan Bangunan diharapkan menjadi sumber pembiayaan penyelenggaraan pemerintahan, dan pembangunan daerah untuk meningkatakan pemerataan kesejahteraan rakyat. Dengan dasar tersebut berbagai cara dilakukan oleh Badan Pengelola Keuangan dan Pendapatan Daerah untuk mencapai target pendapatan Pajak Daerah dari Pajak Bumi dan Bangunan, termasuk dengan dilakukannya sosialisasi serta adanya transparaksi serta akuntabilitas dari pembayaran Pajak Bumi dan Bangunan yang sudah dilakukan oleh masyarakat. TikTok dapat menjadi salah satu media untuk sosialisasi penyaluran informasi mengenai Pajak Bumi dan Bangunan, dikarenakan media sosial tersebut sedang naik daun. Atas dasar tersebut penelitian ini bertujuan untuk membahas sejauh mana transparansi serta akuntabilitas yang disajikan oleh Badan Pengelola Keungan dan Pajak Daerah dengan memanfaatkan media sosial TikTok. Penelitian ini menggunakan metode kualitatif netnografi. Subjek terpilih media sosial dengan teknik observasi, dan dokumentasi. Data yang didapat kemudian direduksi, disajikan, diverifikasi, sehingga mendapat kesimpulan yang valid. Dalam penelitian ini mendapatkan hasil yaitu upaya yang dilakukan oleh Badan Pengelola Keuangan dan Pajak Daerah sudah baik akuntabilitasnya. Terbukti denga adanya video mengenai penyuluhan, cara pembayaran dan upaya penagihan yang sudah dilakukan. Transparansi yang dilakukan oleh Badan Pengelola Keuangan dan Pajak Daerah dari akun official TikTok belum maksimal, tidak ada satu video memuat tentang target dan realisasi Pajak Bumi dan Bangunan.Kata kunci: akuntabilitas, transparansi, Pajak Bumi dan Bangunan, TikTok, pembayaran PBBABSTRACTLand and Building Tax is expected to be a source of financing for government administration and regional development to increase equal distribution of people's welfare. On this basis, various methods are carried out by the Regional Financial and Revenue Management Agency to achieve the target of Regional Tax revenue from Land and Building Tax, including by conducting outreach and providing transparency and accountability for Land and Building Tax payments that have been made by the community. TikTok can be a medium for disseminating information regarding Land and Building Tax, because this social media is on the rise. On this basis, this research aims to discuss the extent of transparency and accountability provided by the Regional Financial and Tax Management Agency by utilizing TikTok social media. This research uses qualitative netnographic methods. The subjects selected were social media using observation and documentation techniques. The data obtained is then reduced, presented, verified, so that valid conclusions are obtained. In this research, the results obtained are that the efforts made by the Regional Financial and Tax Management Agency have good accountability. This is proven by the existence of videos regarding counseling, payment methods and collection efforts that have been carried out. The transparency carried out by the Regional Finance and Tax Management Agency from the official TikTok account is not optimal, there is not a single video containing the target and realization of Land and Building Tax.Keywords: accountability, transparency, Land and Building Tax, TikTok, PBB payments 
Technology Constraints in Online Tax Payment: Case of Surabaya City Ailani Almira Hartono Putri; Indrawati Yuhertiana; Devy Sylvia Puspitasari
Journal of Economics, Business, and Government Challenges Vol. 2 No. 02 (2019): Journal of Economics, Business, and Government Challenges [JoEBGC]
Publisher : Faculty of Economics and Bussiness, UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/ebgc.v2i2.83

Abstract

This study aims to explore in depth the application of the online system of payment of land and building tax (PBB). The research location is in a government office, the Surabaya City Financial and Tax Management Board (BPKPD). This study uses a qualitative method. Interviews were conducted with the intended informants, namely the Surabaya City BPKPD as the tax authorities, and also the citizen as Taxpayers (WP). Miles Huberman's approach is used to analyze data. Stages of research include data collection, then reduced, presented and verified, so as to obtain valid conclusions. Informants are chosen based on the information needs needed by researchers. It can be concluded that the web display of online tax payment services is considered attractive and able to optimize public services. Online service brainware factor namely Human Resources (HR) plays an important role in realizing online services. The hardware factor in the online system is quite good using a good computer, but the internet connection is complained about being slow. Online tax payments that can be done through ATMs and m-banking at three banks in collaboration with the Surabaya City BPKPD are still complained of being convoluted by taxpayers. Fear of making payments online makes taxpayers still pay cash at the teller. The changing of service systems from offline to online requires time for the community to adapt.