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All Journal INSTALL: Information System and Technology Journal
Nabila Khalilah Sabrina
Universitas Sari Mulia
Computer Science & IT Decision Sciences, Operations Research & Management Education

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Implementation of COBIT 5 Framework in IT Management at UNISM Library Muhamad Kurniawan; Nabila Khalilah Sabrina; Riska Maulina; Trifebi Shina Sabrila; Abdul Latif; Ratna Lindawati
INSTALL: Information System and Technology Journal Vol 1 No 3 (2024): INSTALL : Information System and Technology Journal
Publisher : LPPM Universitas Sari Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33859/install.v1i3.799

Abstract

In general, COBIT 5 is a framework that helps to focus on Governance and management which includes 2 main areas, namely Governance and Management. So that this study applies the COBIT 5 framework to a library institution at Sari Mulia University. In this study, we used COBIT 5 domains, namely EDM04 (Ensure Resource Optimization) and DSS02 (Manage Service Requests and Incidents), both of which focused on optimizing resources (IT) as well as managing service requests and incidents. This study uses methods that include qualitative and quantitative approaches by collecting data through interviews and surveys. The results show that the implementation of COBIT 5 can improve the efficiency of IT resource use as well as improve the response to IT service incidents. The average level of IT maturity is at level 3 (Established), although there are some gaps that need to be addressed to reach the optimal level. This research provides important insights for libraries in optimizing IT governance to support better services.
Co-Authors Abdul Latif Muhamad Kurniawan Ratna Lindawati Riska Maulina Trifebi Shina Sabrila