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All Journal Jurnal Kesehatan Tambusai International Archives of Medical Sciences and Public Health International Archives of Medical Sciences and Public Health
Ulfa Hrp, Fitri Aidani
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Religion Dentistry Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health

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Patient Satisfaction: Assessment Analysis of Service Quality and Trust In Health Facilities Ulfa Hrp, Fitri Aidani
International Archives of Medical Sciences and Public Health Vol. 5 No. 1 (2024)
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/iamsph.v5i1.848

Abstract

Puskesmas plays an important role in providing the best service to people who want to get health services. However, in the field it is still a classic problem that one of the problems is the aspect of service to patients who are considered less than satisfied. Of course, this must receive attention as an evaluation material regarding the quality of service that needs to be carried out so that patients will again have confidence and be willing to visit the health center, considering that the health center is the first level health facility in the national health insurance program, even resulting in patient satisfaction. The aim of this paper is to analyze the influence of service quality and trust on patient satisfaction at the outpatient installation of Puskesmas X in Labuhan Batu. This research is an analytical observational type using a cross-sectional approach. The sample size was 100 patients seeking treatment at the outpatient installation of Puskesmas X in Labuhan Batu. The sampling technique was carried out using systematic random sampling. Data was obtained directly through patients' perceptions of the perceived quality of service, their trust in the facilities and services received, including the satisfaction felt by patients through questionnaire instruments. The data obtained was then analyzed using binary logistic regression. The results showed that all patients (82%) stated that the overall dimensions of service quality were good, and almost all patients (80%) expressed confidence and almost all respondents (82%) stated that they were satisfied with the service at the Outpatient Installation of Puskesmas X in Labuhan Batu . Then service quality has a significant effect on patient satisfaction (p-value = 0.042) and trust has a significant effect on patient satisfaction (p-value = 0.010). The research conclusion shows that service quality and trust can influence patient satisfaction.
Patient Satisfaction: Assessment Analysis of Service Quality and Trust In Health Facilities Ulfa Hrp, Fitri Aidani
International Archives of Medical Sciences and Public Health Vol. 5 No. 1 (2024)
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/iamsph.v5i1.848

Abstract

Puskesmas plays an important role in providing the best service to people who want to get health services. However, in the field it is still a classic problem that one of the problems is the aspect of service to patients who are considered less than satisfied. Of course, this must receive attention as an evaluation material regarding the quality of service that needs to be carried out so that patients will again have confidence and be willing to visit the health center, considering that the health center is the first level health facility in the national health insurance program, even resulting in patient satisfaction. The aim of this paper is to analyze the influence of service quality and trust on patient satisfaction at the outpatient installation of Puskesmas X in Labuhan Batu. This research is an analytical observational type using a cross-sectional approach. The sample size was 100 patients seeking treatment at the outpatient installation of Puskesmas X in Labuhan Batu. The sampling technique was carried out using systematic random sampling. Data was obtained directly through patients' perceptions of the perceived quality of service, their trust in the facilities and services received, including the satisfaction felt by patients through questionnaire instruments. The data obtained was then analyzed using binary logistic regression. The results showed that all patients (82%) stated that the overall dimensions of service quality were good, and almost all patients (80%) expressed confidence and almost all respondents (82%) stated that they were satisfied with the service at the Outpatient Installation of Puskesmas X in Labuhan Batu . Then service quality has a significant effect on patient satisfaction (p-value = 0.042) and trust has a significant effect on patient satisfaction (p-value = 0.010). The research conclusion shows that service quality and trust can influence patient satisfaction.
INTERVENSI EDUKASI GIZI BERBASIS KADER TERHADAP KEPATUHAN DIET LANSIA DENGAN HIPERTENSI DI WILAYAH PERDESAAN Ulfa Hrp, Fitri Aidani; Hutagalung, Suzanne C
Jurnal Kesehatan Tambusai Vol. 6 No. 2 (2025): JUNI 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v6i2.45804

Abstract

Hipertensi banyak dialami lansia, terutama di daerah perdesaan yang minim akses informasi dan tenaga kesehatan. Salah satu cara mengendalikan tekanan darah adalah melalui diet rendah garam dan bergizi seimbang. Penelitian ini bertujuan mengetahui apakah edukasi gizi yang dilakukan oleh kader kesehatan bisa meningkatkan kepatuhan diet lansia hipertensi. Penelitian dilakukan di dua desa terpencil dengan 80 lansia, dibagi menjadi dua kelompok: intervensi dan kontrol. Kelompok intervensi mendapat edukasi dari kader selama 8 minggu, sementara kelompok kontrol hanya mendapat penyuluhan satu kali dari tenaga kesehatan. Kepatuhan diet dan tekanan darah diukur sebelum dan sesudah intervensi. Hasilnya, kelompok intervensi lebih patuh pada diet dan mengalami penurunan tekanan darah yang lebih besar. Kader juga menunjukkan peningkatan kemampuan dalam memberi edukasi. Kesimpulannya, pendekatan ini efektif dan layak diterapkan di wilayah yang kekurangan tenaga kesehatan. Hypertension is a major non-communicable disease affecting older adults, especially in rural areas with limited access to health services and nutritional education. Compliance with a low-sodium and balanced diet is essential in managing blood pressure, yet remains low among the elderly in remote regions. This study aimed to assess the effectiveness of a cadre-based nutritional education intervention in improving dietary compliance among elderly patients with hypertension in rural settings. A quasi-experimental study with a pre-post control group design was conducted involving 80 elderly individuals with hypertension from two remote villages. Participants were selected using purposive sampling and divided equally into intervention and control groups. The intervention group received structured nutritional education from trained community health cadres over 8 weeks, while the control group received a single educational session by health professionals. Dietary compliance was measured using a modified Food Frequency Questionnaire (FFQ), and systolic blood pressure was recorded before and after the intervention. The intervention group showed a significant improvement in dietary compliance scores (p < 0.01) and a greater reduction in systolic blood pressure (mean decrease of 8.5 mmHg) compared to the control group (2.1 mmHg). Furthermore, cadre training improved communication skills and nutritional knowledge among local health volunteers. Cadre-based nutritional education is effective in enhancing dietary compliance and reducing blood pressure among hypertensive elderly individuals in rural areas. This community-based approach offers a practical and sustainable strategy for health promotion in underserved regions.
Patient Satisfaction: Assessment Analysis of Service Quality and Trust In Health Facilities Ulfa Hrp, Fitri Aidani
International Archives of Medical Sciences and Public Health Vol. 5 No. 1 (2024)
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/iamsph.v5i1.848

Abstract

Puskesmas plays an important role in providing the best service to people who want to get health services. However, in the field it is still a classic problem that one of the problems is the aspect of service to patients who are considered less than satisfied. Of course, this must receive attention as an evaluation material regarding the quality of service that needs to be carried out so that patients will again have confidence and be willing to visit the health center, considering that the health center is the first level health facility in the national health insurance program, even resulting in patient satisfaction. The aim of this paper is to analyze the influence of service quality and trust on patient satisfaction at the outpatient installation of Puskesmas X in Labuhan Batu. This research is an analytical observational type using a cross-sectional approach. The sample size was 100 patients seeking treatment at the outpatient installation of Puskesmas X in Labuhan Batu. The sampling technique was carried out using systematic random sampling. Data was obtained directly through patients' perceptions of the perceived quality of service, their trust in the facilities and services received, including the satisfaction felt by patients through questionnaire instruments. The data obtained was then analyzed using binary logistic regression. The results showed that all patients (82%) stated that the overall dimensions of service quality were good, and almost all patients (80%) expressed confidence and almost all respondents (82%) stated that they were satisfied with the service at the Outpatient Installation of Puskesmas X in Labuhan Batu . Then service quality has a significant effect on patient satisfaction (p-value = 0.042) and trust has a significant effect on patient satisfaction (p-value = 0.010). The research conclusion shows that service quality and trust can influence patient satisfaction.
Patient Satisfaction: Assessment Analysis of Service Quality and Trust In Health Facilities Ulfa Hrp, Fitri Aidani
International Archives of Medical Sciences and Public Health Vol. 5 No. 1 (2024)
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/iamsph.v5i1.848

Abstract

Puskesmas plays an important role in providing the best service to people who want to get health services. However, in the field it is still a classic problem that one of the problems is the aspect of service to patients who are considered less than satisfied. Of course, this must receive attention as an evaluation material regarding the quality of service that needs to be carried out so that patients will again have confidence and be willing to visit the health center, considering that the health center is the first level health facility in the national health insurance program, even resulting in patient satisfaction. The aim of this paper is to analyze the influence of service quality and trust on patient satisfaction at the outpatient installation of Puskesmas X in Labuhan Batu. This research is an analytical observational type using a cross-sectional approach. The sample size was 100 patients seeking treatment at the outpatient installation of Puskesmas X in Labuhan Batu. The sampling technique was carried out using systematic random sampling. Data was obtained directly through patients' perceptions of the perceived quality of service, their trust in the facilities and services received, including the satisfaction felt by patients through questionnaire instruments. The data obtained was then analyzed using binary logistic regression. The results showed that all patients (82%) stated that the overall dimensions of service quality were good, and almost all patients (80%) expressed confidence and almost all respondents (82%) stated that they were satisfied with the service at the Outpatient Installation of Puskesmas X in Labuhan Batu . Then service quality has a significant effect on patient satisfaction (p-value = 0.042) and trust has a significant effect on patient satisfaction (p-value = 0.010). The research conclusion shows that service quality and trust can influence patient satisfaction.
Co-Authors Hutagalung, Suzanne C