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Competency Level of Service Crew in Rinconada, Philippines Bulalacao, Rosalie; Repatacodo, Jairo N.
Journal of Social and Community Development Vol. 2 No. 01 (2025): Journal of Social and Community Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/jscd.v2i01.882

Abstract

The level of competencies of the service crew in fast food restaurants plays a crucial role in delivering quality service, ensuring customer satisfaction, and maintaining operational efficiency. The study aimed to determine the level of competencies of the service crew in Rinconada. Specifically, it focuses on competencies desired by the fast-food industry along communication, team environment, professionalism, and effectivaThe level of competencies of the service crew in fast food restaurants plays a crucial role in delivering quality service, ensuring customer satisfaction, and maintaining operational efficiency. The study aimed to determine the level of competencies of the service crew in Rinconada. Specifically, it focuses on competencies desired by the fast-food industry along communication, team environment, professionalism, and effective customer relations and the level of competencies along with basic competencies, common competencies, and core competencies in cookery and food and beverage service. A descriptive research method was used. The study's respondents are 147 service crew in Rinconada who have been in the service for at least 2 years and are of legal age. A self-made questionnaire was utilized. Findings. Fast food restaurants need a service crew that is highly competent in communication, team environment, and professionalism and in providing effective customer service. The service crew in fast food restaurants in Rinconada is very competent in common competencies and core competencies in cookery and food and beverage service while competent in the common competencies. Recommendations. Fast food restaurants implement regular skills training programs, provide mentorship opportunities, and conduct performance assessments to enhance the competencies of service crew members while aligning with the desired standards of the establishment and being globally competitive. e customer relations and the level of competencies along with basic competencies, common competencies, and core competencies in cookery and food and beverage service. A descriptive research method was used. The study's respondents are 147 service crew in Rinconada who have been in the service for at least 2 years and are of legal age. A self-made questionnaire was utilized. Findings. Fast food restaurants need a service crew that is highly competent in communication, team environment, and professionalism and in providing effective customer service. The service crew in fast food restaurants in Rinconada is very competent in common competencies and core competencies in cookery and food and beverage service while competent in the common competencies. Recommendations. Fast food restaurants implement regular skills training programs, provide mentorship opportunities, and conduct performance assessments to enhance the competencies of service crew members while aligning with the desired standards of the establishment and being globally competitive.
Servicescape of Casual Dining Restaurants in Rinconada, Philippines Bulalacao, Rosalie B.; Repatacodo, Jairo N.
Journal of Management Studies and Development Vol. 4 No. 01 (2025): Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/jmsd.v4i01.881

Abstract

Despite the escalating popularity, one of the most common reasons for casual dining restaurant failure is the inability to fulfill the servicescape expectations and experiences of its customers. This study determined the servicescape of casual dining restaurants in Rinconada. More specifically, the study presents the demographic profile of respondents in terms of age, gender, marital status, highest educational attainment, monthly income and frequency of visits. Assess the casual dining restaurant servicescape expectations and perceptions of customers along with ambient conditions, spatial layout, décor, signs, symbols and artifacts. Quantitative correlational research design and descriptive methods with an adopted questionnaire were used in the study. Stratified Random Sampling was used with 395 respondents that are customers of registered and DOT Accredited restaurants. That there is a highly significant relationship exists between servicescape expectations and perceptions of customers where the greater the expectation the better the perception. The proposed recommendations are deemed necessary as they serve as a tool for casual dining restaurants to create consistent, high-quality, and customer-centric environments that contribute to overall business success and competitiveness.