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All Journal Journal of General Education and Humanities Journal of Social Knowledge Education (JSKE)
Dararaksmey, SENG
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Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Assessing the Service Quality of Prison Education in Cambodia: A Case Study of the 1st Correctional Center Reth, Vicheka; Dararaksmey, SENG
Journal of General Education and Humanities Vol. 4 No. 2 (2025): May
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/gehu.v4i2.390

Abstract

Prison education plays a crucial role in rehabilitation, yet its service quality remains underexplored, particularly in Cambodia. This study examines the quality of prison education at the 1st Correctional Center, addressing a key research gap by evaluating prisoners’ expectations versus their actual perceptions of educational services. The objective is to assess whether current programs meet rehabilitative goals and identify barriers to effective education delivery. Using a mixed-methods approach, the study integrates quantitative surveys and statistical analysis with qualitative interviews to evaluate service quality comprehensively. A paired t-test analysis (t = 8.95, p < 0.001) revealed that prisoners rated education services higher than expected. However, limited resources, overcrowding, inconsistent policies, and a shortage of qualified educators still hinder effectiveness. Qualitative results further highlight institutional barriers, including security restrictions limiting prisoner participation and the lack of standardized curricula across facilities. Additionally, while education is recognized as a rehabilitative tool, its role in clemency decisions and sentence reductions remains ambiguous, underscoring the need for policy enhancements. These findings contribute to ongoing prison reform efforts, highlighting the importance of inter-agency collaboration, digital learning expansion, and integrating education into legal reintegration frameworks. By addressing structural challenges and aligning prison education with global best practices, Cambodia can strengthen its correctional education system, ultimately improving prisoner rehabilitation and reintegration.
Examining the Service Quality of Prison Education for Women in Cambodia: A Case Study of the 2nd Correctional Center Vicheka, Reth; Dararaksmey, Seng
Journal of Social Knowledge Education (JSKE) Vol. 6 No. 3 (2025): August
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v6i3.1734

Abstract

Purpose: This study evaluates the service quality of prison education for women at Cambodia’s 2nd Correctional Center by comparing prisoners’ expectations with their actual experiences. It identifies institutional and psychosocial barriers affecting service delivery, learning outcomes, and program effectiveness. Methodology: A mixed-methods approach was used. Quantitative data were collected through structured surveys of 170 women prisoners and analyzed using a paired t-test. Qualitative insights were drawn from semi-structured interviews with 20 prisoners and 5 prison officers, analyzed thematically. Triangulation ensured validity and credibility. Findings: Statistical results showed no significant difference between expectations and perceptions (t = 0.40, p = 0.69), with a negligible mean gap (0.02). However, qualitative data revealed that the apparent alignment stemmed from structurally low expectations, limited educational relevance, trauma, and underinvestment. Women perceived minimal services as “good enough,” reflecting constrained standards rather than actual satisfaction. Novelty: This is among the first studies in Cambodia to apply the Servqual model to women’s prison education using both quantitative and gender-sensitive qualitative data. It highlights the systemic neglect of incarcerated women’s educational rights and argues for trauma-informed, gender-responsive reforms to ensure prison education is truly rehabilitative.
Co-Authors Reth, Vicheka Vicheka, Reth