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All Journal SEIKO : Journal of Management & Business
Susanty, Aty
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Social Sciences

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Employer’s Efficiency In E-Ktp Services In The City Of Cimahi Rahmawati, Yustika; Kurhayadi, Kurhayadi; Susanty, Aty
SEIKO : Journal of Management & Business Vol 6, No 2.1 (2023)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i2.5467

Abstract

This study analyzes the effectiveness of the performance of officials in the e-KTP creation service in the Civil Records and Population Service of Cimahi City. Through a quantitative approach, primary and secondary data are collected to identify factors that affect staff performance. The results showed that the level of staff expertise, the availability of resources, the use of information technology, and management support influence service efficiency. Improvement efforts include staff training, improved access to resources, information technology development, and better service management. This researcher provides insights to improve public satisfaction and work efficiency in the Department of Population and Civil Records of Cimahi City. Keywoard: employee achievement, service efficiency, e-KTP
Co-Authors Kurhayadi Kurhayadi Rahmawati, Yustika