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All Journal Journal of Mathematics Instruction, Social Research and Opinion Jurnal Pendidikan
Tusyadiah, Nur Halima
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Religion Humanities Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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IMPLEMENTASI ANALISIS HIPOTESIS ASOSIATIF UNTUK MENGETAHUI KEPUASAN PELANGGAN PADA LAYANAN JASA PENDIDIKAN Tusyadiah, Nur Halima; Nurhasyifa, Najwa; Yusri, Mhd Halim
Al Ittihadu Vol. 3 No. 1 (2024)
Publisher : Cv Arsy Persada Quality

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Abstract

Tujuan dari penelitian ini adalah untuk mengetahui kepuasan pelanggan pendidikan. Metode penelitian ini menggunakan metode penelitian kualitatif deskriptif dengan menggunakan wawancara, observasi dan dokumentasi. Kepuasan pelanggan adalah inti dari bisnis MMT. Kualitas produk/jasa perlu ditingkatkan untuk memenuhi atau melampaui kepuasan pelanggan. Kegagalan memenuhi kepuasan pelanggan/klien berarti kegagalan penerapan MMT. Selain itu, lembaga pendidikan merupakan bagian dari proses pelayanan kepada masyarakat sesuai dengan kebutuhan dan tantangan zaman. Pemenuhan kebutuhan masyarakat terhadap pendidikan tentunya sangat erat kaitannya dengan kepuasan yang diperoleh masyarakat melalui layanan pendidikan yang ada. Kepuasan pelanggan dan pemilihan layanan pendidikan dapat menjelaskan hasil analisis bahwa pada lembaga pendidikan kepuasan pelanggan sama dengan kegiatan pemasaran produk lainnya. Kepuasan pelanggan di bidang pendidikan sangat berpengaruh dalam pemilihan institusi pendidikan. Meskipun jasa pendidikan bersifat intangible, namun pelanggan dapat melihat dan merasakannya melalui hasil lulusan dan jasa yang diberikan oleh lembaga pendidikan tersebut. Dengan demikian, kepuasan pelanggan dalam dunia pendidikan sangat mempengaruhi kuantitas dan pemilihan lembaga pendidikan.
Effectiveness of Group Guidance with Symbolic Modelling in Reducing Verbal Aggression among Junior High School Students Tusyadiah, Nur Halima; Lubis, Saiful Akhyar
Journal of Mathematics Instruction, Social Research and Opinion Vol. 4 No. 3 (2025): September
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/misro.v4i3.689

Abstract

This study is a quantitative research employing a quasi-experimental model with a non-equivalent control group pretest-posttest design, which compares the results before and after the intervention between two different groups. The population of this study consisted of seventh-grade students at MTs Swasta Darul Ulum Budi Agung who were identified as having verbal aggression behaviour, with a sample of 16 students divided into experimental and control groups, each consisting of eight students, selected through purposive sampling. The instrument used to measure students’ verbal aggression behaviour was a questionnaire developed based on Kartini Kartono’s framework, which had been tested for validity and reliability. Data analysis was conducted using the paired sample t-test and the independent sample t-test. The findings revealed a significant decrease in students’ verbal aggression behaviour in the experimental group, with the average pretest score increasing from 53.38 (low category) to 95.63 (high category) in the posttest. This was supported by a significance value of 0.000 (p < 0.05), indicating the effectiveness of the intervention in reducing students’ verbal aggression behaviour. Therefore, it can be concluded that group counselling services with symbolic modelling techniques are effective in reducing verbal aggression among junior high school students, and it is recommended that they be implemented as a preventive strategy in school counselling services.
Co-Authors Nurhasyifa, Najwa Saiful Akhyar Lubis Yusri, Mhd Halim