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All Journal Innovative: Journal Of Social Science Research Manager : Jurnal Ilmu manajemen
Atmawinata, Maya R
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Humanities Computer Science & IT Education Law, Crime, Criminology & Criminal Justice Public Health Other

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Analisis Pengaruh Beban Kerja terhadap Kinerja Perawat Puskesmas Melong Asih Kwini, Maldini; Atmawinata, Maya R
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research (Special Issue)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.12732

Abstract

Pekerja yang mengalami tekanan dan tugas yang berlebihan cenderung mengalami kelelahan dan stres, fenomena yang umum terjadi saat ini, terutama dalam konteks pekerjaan yang berat bagi pegawai. Pelayanan perawat di Puskesmas, umumnya melibatkan berbagai aspek dalam merawat pAsien dan memberikan dukungan untuk kesehatan masyarakat secara keseluruhan. Penelitian ini menggunakan pendekatan deskriptif kualitatif untuk mengungkap fakta, gejala, atau peristiwa terkait upaya penanganan beban kerja di Puskesmas Melong Asih. Beberapa faktor yang menyebabkan peningkatan beban kerja bagi perawat di Puskesmas Melong Asih termasuk penugasan tambahan di luar tugas utama, namun terkendala oleh kekurangan tenaga kerja, yang mengakibatkan kurangnya fokus dan produktivitas perawat dalam melaksanakan tugasnya. Dapat disimpulkan bahwa peningkatan beban kerja pada para perawat dapat mengakibatkan kurangnya konsentrAsi dan produktivitas, terutama dengan kurangnya sumber daya manusia di Puskesmas Melong Asih, yang menyebabkan tumpang tindih tugas dan penambahan program, sehingga meningkatkan beban kerja
IMPLEMENTATION OF EMERGENCY INSTALLATION SERVICE MANAGEMENT IN WEST JAVA PROVINCE MENTAL HOSPITAL ON PATIENT FAMILY SATISFACTION Hanafi, Muhammad; Atmawinata, Maya R
Manager : Jurnal Ilmu Manajemen Vol. 7 No. 2 (2024): Manager : Jurnal Ilmu Manajemen
Publisher : Universitas Ibn Khaldun Bogor

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Abstract

Emergency care or triage is a system of prioritizing patients based on their severity or urgency that requires immediate action. Based on this, service officers in the emergency room must have special abilities. The success of a hospital service program is patient satisfaction because of a factor that is used as a determinant. Realizing patient satisfaction with mental nursing services certainly refers to various factors. There are 5 factors, namely: Tangibles, Reliability, Responsiveness, Assurance, Understanding Consumer Needs. This research uses quantitative with data collection methods through questionnaires and regression data analysis techniques. The population of this study were 40 families of patients of the Emergency Intalasi of the West Java Provincial Mental Hospital. After taking and processing data in the form of statistical tests SPSS version 25, the results obtained are the influence between the West Java Provincial Mental Hospital Emergency Room services on patient family satisfaction. Apart from the service variable (X) which is very influential on patient family satisfaction is the tangibles indicator with a very good category. Meanwhile, the variable of patient family satisfaction (Y) which has the greatest influence on the satisfaction of the patient's family itself is the indicator of conformance to specifications.
Co-Authors Kwini, Maldini Muhammad Hanafi