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All Journal Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Wagiyem
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Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

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Analisis Pengaruh Kepemimpinan, Pelatihan, dan Lingkungan Kerja Terhadap Kinerja Karyawan PT Pungkook Indonesia One Grobogan Agustina Putri Utami; Wagiyem
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 8 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i8.7886

Abstract

This study aims to determine the effect of leadership, training, and work environment on employee performance at PT Pungkook Indonesia One Grobogan both partially (individually) and simultaneously. The research method uses quantitative descriptive analysis. The population in the study were warehouse employees with questionnaires distributed to 102 respondents. Data analysis techniques used the f test, t test, and multiple linear regression. Based on the results of data analysis in the study, it shows that leadership, training, and work environment have a significant effect on employee performance at PT Pungkook Indonesia One Grobogan. However, partially leadership does not affect employee performance as seen from the t count value (0.523)< t table (1.984) and a sig value of 0.602, so the hypothesis is rejected. Training has a significant effect on employee performance with the results of the t count value (2.374)> t table (1.984) and a sig value of 0.020, and the work environment has a t count (4.562)> t table (1.984) and a sig value of 0.000.
Pengaruh Kualitas Layanan Customer Service, Kepuasan Nasabah dan Kepercayaan Nasabah dalam Meningkatkan Loyalitas Nasabah PT Bank Negara Indonesia (Persero) Tbk Kantor Cabang Surakarta Nungki Endra Maretha; Wagiyem
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 8 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i8.8027

Abstract

The intensification of competition in the banking sector has driven a strategic focus shift towards building and maintaining customer loyalty. This study aims to analyze the influence of customer service quality, customer satisfaction, and customer trust on customer loyalty at PT Bank Negara Indonesia (Persero) Tbk Surakarta Branch Office. Using a quantitative associative approach, the research involved 100 respondents selected through accidental sampling technique. Data were collected through questionnaires and analyzed using multiple linear regression. The results showed that customer service quality, customer satisfaction, and customer trust simultaneously have a significant effect on customer loyalty with a determination coefficient of 79.2%. Partially, all three independent variables positively and significantly influence customer loyalty, with customer satisfaction as the dominant factor (coefficient 0.493), followed by customer service quality (0.387), and customer trust (0.135). These findings imply that efforts to increase customer loyalty must consider these three aspects in an integrated manner, with priority on strengthening customer satisfaction through improving service quality and reinforcing trust. Banks need to develop comprehensive strategies that include customer service training, responsive complaint management systems, transaction transparency, and customer education programs to enhance customer loyalty amid increasingly fierce competition.
Pengaruh Kualitas Pelayanan, Kualitas Sistem dan Kemudahan Akses dalam Penggunaan Aplikasi Barata Terhadap Kepuasan Masyarakat pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sragen Ida Yuliana; Wagiyem
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 8 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i8.8028

Abstract

This study aims to analyze the influence of service quality, system quality, and ease of access on public satisfaction in using the BARATA application at the Department of Population and Civil Registration in Sragen Regency. The research method applied is quantitative with a survey approach, involving 92 respondents as the sample. Data analysis was conducted using multiple linear regression with SPSS version 25. The results indicate that all three independent variables significantly affect the dependent variable, both partially and simultaneously. System quality emerged as the most dominant factor in enhancing user satisfaction. These findings suggest that developing a reliable, easily accessible application system accompanied by high-quality service can increase public satisfaction. This research is expected to serve as a reference for the development of digital-based public service systems in government institutions.
PENGARUH MOTIVASI KERJA, KOMPETENSI DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PADA ABON BESUKI JAYA 99 Kenny Clara Kusumaningrum; Wagiyem
JURNAL ILMIAH EDUNOMIKA Vol. 9 No. 2 (2025): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v9i2.17065

Abstract

This research focuses on identifying and analysing the role played by work motivation, employee competence, and work discipline to predict or influence employee performance at Abon Beski Jaya 99 Boyolali. This study's population is 55 Abon Besuki Jaya 99 Boyolali employees. To obtain precise and representative data in this study, the saturated sampling method with the participation of 55 employees was used as research samples. Data were collected via questionnaires, and multiple regression analysis was used to analyze the data. When analysed individually, this research found that work motivation, skills, and discipline exhibit a positive and statistically significant correlation with employee performance. A simultaneous analysis of these variables also confirms their significant impact on employee performance. Keywords: Competence, Employee Performance, Work Motivation, Work Ethic
Co-Authors Agustina Putri Utami Ida Yuliana Kenny Clara Kusumaningrum Nungki Endra Maretha