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All Journal ARISTO PANDAWA : Jurnal Pengabdian kepada Masyarakat
Alif, Sisin Nastasya Ametha
Unknown Affiliation
Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences

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Strategy of the Public Relations Team of LLDIKTI Region III in Enhancing Public Services in the Digitalization Era Alif, Sisin Nastasya Ametha; Zain, Herlina Muzanah
ARISTO Vol 14, No 1 (2026): January : (Fortchoming )
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v14i1.11489

Abstract

This study aims to identify how the Public Relations (PR) team of LLDIKTI Region III designs strategies to improve public services in the digitalization era by launching the SIL@T application. This research employs the theory of Parasuraman, Zeithaml, and Berry (1998), which consists of five indicators that serve as the foundation for developing service quality improvement strategies: Tangibles (physical form), Reliability, Responsiveness, Assurance, and Empathy. The study uses a qualitative descriptive method by conducting direct observations of the occurring phenomena. The findings indicate that LLDIKTI Region III has met the five indicators of service quality improvement, both in terms of infrastructure and direct services, as well as technology-based services through the launch of the SIL@T application. Moreover, the services provided, whether through face-to-face interactions or the SIL@T application, have received positive feedback from users.
Strategy of the Public Relations Team of LLDIKTI Region III in Enhancing Public Services in the Digitalization Era Alif, Sisin Nastasya Ametha; Zain, Herlina Muzanah
ARISTO Vol 14 No 1 (2026): January
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v14i1.11489

Abstract

This study aims to identify how the Public Relations (PR) team of LLDIKTI Region III designs strategies to improve public services in the digitalization era by launching the SIL@T application. This research employs the theory of Parasuraman, Zeithaml, and Berry (1998), which consists of five indicators that serve as the foundation for developing service quality improvement strategies: Tangibles (physical form), Reliability, Responsiveness, Assurance, and Empathy. The study uses a qualitative descriptive method by conducting direct observations of the occurring phenomena. The findings indicate that LLDIKTI Region III has met the five indicators of service quality improvement, both in terms of infrastructure and direct services, as well as technology-based services through the launch of the SIL@T application. Moreover, the services provided, whether through face-to-face interactions or the SIL@T application, have received positive feedback from users.
SOSIALISASI PENANGGULANGAN BENCANA GEMPA BUMI BAGI ANAK-ANAK SEKOLAH UTARA DI JAKARTA UTARA Zain, Herlina Muzanah; Hakim, Muhammad Lukman; Alif, Sisin Nastasya Ametha; Rahayu, Fatma Zela
PANDAWA : Jurnal Pengabdian kepada Masyarakat Vol 4, No 2 (2025): PANDAWA: JURNAL PENGABDIAN KEPADA MASYARAKAT
Publisher : UNIVERSITAS 17 AGUSTUS 1945 JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/pandawa.v4i2.9263

Abstract

Indonesia merupakan wilayah yang rawan terhadap bencana gempa bumi, sehingga diperlukan upaya mitigasi yang sistematis, khususnya bagi kelompok rentan seperti anak-anak. Rendahnya literasi kebencanaan pada anak usia sekolah berpotensi meningkatkan risiko korban saat terjadi gempa bumi. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan pengetahuan, kesadaran, dan kesiapsiagaan anak-anak terhadap bencana gempa bumi melalui pendekatan edukatif yang sesuai dengan karakteristik usia. Kegiatan dilaksanakan pada Sabtu, 10 Januari 2026 di Sekolah Utara, Jakarta Utara, dengan sasaran 40 anak usia 3–10 tahun. Metode pengabdian meliputi tiga tahapan, yaitu persiapan melalui observasi awal dan koordinasi dengan pihak sekolah, pelaksanaan sosialisasi dan simulasi mitigasi bencana gempa bumi menggunakan media visual dan permainan edukatif, serta evaluasi melalui tanya jawab langsung kepada peserta. Hasil kegiatan menunjukkan adanya peningkatan pemahaman siswa-siswi mengenai risiko gempa bumi serta langkah-langkah yang harus dilakukan sebelum, saat, dan setelah terjadinya gempa. Pendekatan sosialisasi, permainan edukatif, dan pembagian brosur terbukti efektif dalam meningkatkan partisipasi dan daya ingat peserta. Kegiatan ini berkontribusi dalam membangun sikap tanggap dan waspada terhadap bencana sejak dini serta mendukung upaya pengurangan risiko bencana di lingkungan sekolah dan masyarakat.
Co-Authors Herlina Muzanah Zain Muhammad Lukman Hakim, Muhammad Lukman Rahayu, Fatma Zela