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All Journal Jurnal Kewirausahaan Bukit Pengharapan Jurnal Pengabdian Bukit Pengharapan
Zuhrofi , Ahmad
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Economics, Econometrics & Finance Other

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PENGARUH KUALITAS PELAYANAN DAN FASILITAS RESTORAN TERHADAP KEPUASAN PENUMPANG PADA KERETA API SEMBRANI Syahmaulana, Asep Riendi; Wahyudi, Dedy; Zuhrofi , Ahmad
Jurnal Kewirausahaan Bukit Pengharapan Vol. 4 No. 2 (2024): Periode November
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/juwira.v4i2.590

Abstract

This study aims to analyze the influence of service quality and restaurant facilities on passenger satisfaction on the Sembrani Train. The research involved 100 respondents selected using the probability sampling method with purposive sampling technique. Data were analyzed using the t-test, which revealed that service quality and restaurant facilities have a positive and significant influence on passenger satisfaction. Among the variables analyzed, service quality has a more dominant impact compared to restaurant facilities in determining passenger satisfaction. Simultaneously, service quality and restaurant facilities have a positive and significant impact on passenger satisfaction. This research is expected to provide valuable insights for business practitioners, particularly PT KAI, in enhancing passenger satisfaction on the Sembrani Train.
PELATIHAN APLIKASI SURAT MENYURAT DAN LAPORAN KEUANGAN KAS RT.05 RW.01 KELURAHAN CIPAYUNG JAYA KOTA DEPOK Wahyudi, Dedy; Jamain , Tries Handriman; Hamdanur, Peris; Zuhrofi , Ahmad
Jurnal Pengabdian Bukit Pengharapan Vol. 4 No. 1 (2024)
Publisher : LPPM Institut Teknologi dan Bisnis Kristen Bukit Pengarapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/jurdian.v4i2.386

Abstract

In the area that is a partner for community service activities, which is located in the RT in the area RT.05, RW.01, Cipayung Jaya Village, Cipayung District, Depok City, the management is not good in serving administrative activities for the local community, namely in processing correspondence and other than The Partner does not understand about Cash Financial Reports where partners still carry out Cash Financial Reports manually, namely in the form of writing in ledgers, difficulties in searching for data, loss of data, reporting financial cash still using handwriting and file damage. The solution that can be provided to overcome partner problems is that counseling and training activities need to be held for the administrators of RT.05, RW.01, Cipayung Jaya Village, Cipayung District, Depok City in terms of making correspondence through and Cash Financial Reports using MS Word and MS Excel applications. to make it easier and more structured. This community service activity provides a good solution for partners, namely the administrators of RT.05, RW.01, Cipayung Jaya Village, Cipayung District, Depok City, by using information technology to provide socialization and training on the use of Correspondence Applications and Cash Financial Reports, so as to improve quality. local RT/RW management services, especially in managing correspondence and Cash Financial Reports via MS Word and MS Excel applications effectively. The result of this service activity is that there is an increase in knowledge and skills by 67.5%. The implementation of the service went smoothly and the participants were very enthusiastic about participating both in terms of attendance and in conveying questions and experiences in making it related to making correspondence and cash financial reports using MS Word and MS Excel applications.
Co-Authors Dedy Wahyudi Jamain, Tries Handriman Peris Hamdanur Syahmaulana, Asep Riendi