Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Mata Pariwisata
Muhammad Nur Saiful Hidayat
Unknown Affiliation
Arts Humanities Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PERANAN ROOM ATTENDANT DALAM MENINGKATKAN STANDARD KUALITAS LAYANAN KEBERSIHAN KAMAR DI CK TANJUNGPINANG HOTEL & CONVENTION CENTRE Muhammad Nur Saiful Hidayat; Harnisa Octaviani
JURNAL MATA PARIWISATA Vol. 4 No. 1 (2025): MARET 2025
Publisher : PUSLITABMAS - BATAM TOURISM POLYTECNIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmp.v4i1.374

Abstract

This research was conducted because there were Standard Operating Procedures that had not been implemented optimally. The purpose of this research was to find out and analyze the application of Standard Operating Procedures (SOP), how room attendants work in implementing standard operating procedures in an effort to improve the quality of room cleaning services at CK Tanjungpinang Hotel & Convention Centre. This study uses a descriptive qualitative method which describes the application of Standard Operating Procedures for Room Attendants at CK Tanjungpinang Hotel & Convention Center. The data collection used is direct observation, interviews, and literature studies that support this research. The results of this study are that Standard Operating Procedures (SOP) have been implemented, but the implementation is not optimal, so there is a need for training and monitoring at all times so that the quality of room cleanliness is maximized.
Co-Authors Harnisa Octaviani