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e Silva, Raphael Parreira
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Social Sciences

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The Importance of Non-Verbal Communication in Mediation e Silva, Raphael Parreira; Jothimuni, Manoj Suranga
International Journal of Law, Social Science, and Humanities Vol. 2 No. 1 (2025): IJLSH - March 2025
Publisher : Lembaga Pusat Studi Sosial dan Humaniora [LPS2H]

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70193/ijlsh.v2i1.216

Abstract

Non-verbal communication is a critical component of dispute resolution, particularly in mediation. A thorough understanding of non-verbal cues enhances the ability of mediators and involved parties to interpret emotions, recognise cultural differences, and appreciate underlying values. This article examines the significance of non-verbal communication in mediation, emphasising its role in facilitating effective resolutions and mutually beneficial agreements. The research argues that a deeper awareness of non-verbal interactions enables mediators to interpret participants’ intentions better and strengthens their ability to foster collaboration and guide disputes toward satisfactory outcomes. Furthermore, it highlights how mastering non-verbal communication enhances the mediator’s professional and interpersonal effectiveness, ultimately improving the human aspect of the mediation process.
Co-Authors Jothimuni, Manoj Suranga