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All Journal LANCAH Jurnal Inovasi dan Tren Proceeding of International Conference on Social Science and Humanity
Adilita, Vara Riya
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Agriculture, Biological Sciences & Forestry Earth & Planetary Sciences Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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Efektivitas Penggunaan Aplikasi WargaKu dalam Meningkatkan Pelayanan Publik di Kota Surabaya Adilita, Vara Riya; Rahmawati, Imelda Dian
LANCAH: Jurnal Inovasi dan Tren Vol. 2 No. 2b (2024): Special Edition Juli
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ljit.v2i2b.2855

Abstract

This study investigates the effectiveness of the "WargaKu" mobile application in enhancing public services in Surabaya. The "WargaKu" app facilitates public complaints and interactions between citizens and the local government. Using a quantitative descriptive method, data were collected through online questionnaires distributed to 40 respondents. The results show that the "WargaKu" app significantly improves service efficiency, transparency, and responsiveness. It enables real-time reporting and tracking of complaints, resulting in quicker resolution and higher citizen satisfaction. The study concludes that the "WargaKu" app effectively enhances public service delivery in Surabaya.
THE EFFECTIVENESS OF THE IMPLEMENTATION OF DIGITALIZATION THROUGH WEB E-COMMERCE IN JANTI BUMDES TO INCREASE ECONOMIC COMPETITIVENESS Adilita, Vara Riya; Rodiyah, Isnaini
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.261

Abstract

Objective: This study aims to analyze the effectiveness of digitalization through the e-commerce platform of BUMDes Janti, Waru District, Sidoarjo Regency, in enhancing the economic competitiveness of the village, particularly by increasing market access and income for local MSMEs. Method: A descriptive qualitative approach with a case study design was employed, using primary data from in-depth interviews with BUMDes managers and MSME actors, as well as direct observation of the digitalekonomijanti.co.id platform. Secondary data were drawn from official BUMDes documentation, financial reports, journals, and related articles. Results: The findings indicate that digitalization via e-commerce has effectively encouraged MSME participation, broadened marketing reach, and improved transaction efficiency, though challenges remain in digital literacy and internet infrastructure. Moreover, BUMDes plays a more significant role as a facilitator, providing infrastructure and technological support, rather than as the primary business operator. Novelty: The study highlights that the success of digitalization is not solely determined by BUMDes’ direct management but also by its capacity to act as a facilitator that maps local potential, fosters social networks, and adapts technology to community needs, offering an alternative model for digital economic development rooted in local wisdom.
Co-Authors Imelda Dian Rahmawati Isnaini Rodiyah