Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal LANCAH Jurnal Inovasi dan Tren
Ikram, Muhamad
Unknown Affiliation
Economics, Econometrics & Finance Education Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Efektivitas Manajemen Haji dan Umrah dalam Meningkatkan Kepuasan Jamaah di Indonesia: Sebuah Studi Literatur Chulaivi, Ahmad; Khazimi, Ibrahim Zaky; Ikram, Muhamad; Hafiz, Abdul
LANCAH: Jurnal Inovasi dan Tren Vol. 2 No. 2b (2024): Special Edition Juli
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ljit.v2i2b.2957

Abstract

The effectiveness of Hajj and Umrah management is a crucial factor in enhancing pilgrims' satisfaction in Indonesia. This study evaluates various aspects of Hajj and Umrah management, including the use of technology, service quality, and logistics management. The findings indicate that technological innovations such as mobile applications and the Integrated Hajj Computerization System (SISKOHAT) significantly improve efficiency and pilgrim satisfaction. Furthermore, adequate accommodation, transportation, and healthcare services greatly influence pilgrim satisfaction. Key recommendations include strengthening information technology infrastructure, human resource training, improving facility quality, and providing comprehensive religious guidance. By adopting more effective management approaches, it is expected that the Hajj and Umrah experience for Indonesian pilgrims can be further enhanced.
Co-Authors Chulaivi, Ahmad Hafiz, Abdul Khazimi, Ibrahim Zaky