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All Journal Ekliptika: Jurnal Inovasi Teknologi Berkelanjutan
mustaqim mustaqim
a:1:{s:5:"en_US";s:53:"institut teknologi dan sains nahdlatul ulama pasuruan";}
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Environmental Science Industrial & Manufacturing Engineering

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OPTIMALISASI PRODUKSI ASESORIS SEPEDA MOTOR DI CV BOUDY MOTOR MENGGUNAKAN METODE SIMPLEKS PROGRAM LINEAR DENGAN SOFTWARE POM-QM mustaqim mustaqim; Mukhammad Ubaidillah
Ekliptika Vol. 4 No. 2 (2023): Terbitan Januari 2023
Publisher : Universitas Nahdlatul Ulama Pasuruan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55757/ekliptika.v4i2.161

Abstract

CV Boudy Motor is one of the automotive businesses engaged in manufacturing, production of variations of motorcycle accessories. Demand, inventory and production processes constitute a package system in the productivity of industrial profits. This study aims to determine optimal production and profit using the simplex linear program method with POM-QM software. The calculation results, the optimal production for footstep products is 1,000 pcs and a variation ruler is 2,600 pcs. The total overall profit obtained by CV Boudy Motor from footstep products and variation rulers for per day is Rp. 6,900,000 and for per month with 26 days of active period is Rp. 179,000,000 assuming the profit is in accordance with the goal function and fixed constraint function.
PENERAPAN METODE CUSTOMER SATISFACTION INDEX (CSI) dan SERVICE QUALITY DALAM MENENTUKAN TINGKAT KUALITAS PELAYANAN TERHADAP KEPUASAN CUSTOMER WEDDING ORGANIZER mustaqim mustaqim
Ekliptika Vol. 4 No. 1 (2023): Terbitan Juli 2023
Publisher : Universitas Nahdlatul Ulama Pasuruan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55757/ekliptika.v4i1.258

Abstract

customer satisfaction process relates to the quality of service products in the CV. X company. More and more customers are on a CV. X then the company is required to provide a quality service to increase customer satisfaction, of course, a method is needed to analyze the level of customer satisfaction. This study aims to determine the value of the customer satisfaction index and service quality on a CV. X to improve the level of service quality according to the will of consumers. The results of this study include providing a customer satisfaction index and service quality value of 74%. In the five dimensions of tangible, reliability, responsiveness, assurance, and empathy, all these dimensions have negative gap values (-). The average tangible gap is 0.608; the staff was very quick in setting up the facility (-0.23); quick and easy ordering process (-0.20); and the staff is very responsive in taking care of all the needs of the guests (-0.17) with an average gap of -0.597 then the responsiveness of the attribute statement is that the WO team can reprimand the mistakes of the guests (-0.20), the WO team can accept criticism from the customer (-0.23), the WO team serves wholeheartedly so that the customer feels commensurate with the price paid (-0.06).
Co-Authors Mukhammad Ubaidillah