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Lu’luum Mahknunah
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Neuroscience

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Survei Kepuasan Masyarakat Terhadap Ketersediaan Sarana Dan Prasarana Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Sidoarjo Lu’luum Mahknunah; Ilmi Usrotin Choiriyah
International Journal of Human Computing Studies Vol. 3 No. 2 (2021): IJHCS
Publisher : Research Parks Publishing LLC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31149/ijhcs.v3i2.1749

Abstract

This study aims to determine the level of community satisfaction in the Population and Civil Registration Service at the Public Service Mall, Sidoarjo Regency. This research is a quantitative research. The sampling technique using the population is calculated using the Slovin formula. Research sample of 100 respondents consisting of service users. data collection techniques using a questionnaire. In this study, using 9 elements of community satisfaction survey indicators and data analysis techniques. The results showed that the level of service user satisfaction showed good performance. The achievement value this time is 3.39 with the achievement of all elements of service quality. There are two elements that are still below the average, namely requirements with an element value of 3.27, and facilities and infrastructure with an element value of 3.26. Services that get less value are a top priority consideration to improve service quality
Co-Authors Ilmi Usrotin Choiriyah