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All Journal Healing : Jurnal Pariwisata
Tinambunan, Erdi Sari
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Social Sciences Transportation

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Handling Coffee Break Events in the Food and Beverage Service Department at Swiss-Belinn Hotel Gajah Mada Medan Tinambunan, Erdi Sari
Healing : Jurnal Pariwisata Vol. 3 No. 1 (2024): Healing : Jurnal pariwisata
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/healing.v3i1.260

Abstract

A coffee break is a service provided during meeting intervals where guests are served coffee, tea, and snacks. Typically lasting between 10 to 20 minutes, coffee breaks are common in meetings, seminars, or training sessions. This research employs a descriptive qualitative method to obtain data through field observations, direct interviews, and literature review. The data were collected from 10 participants, consisting of 1 supervisor, 4 waiters, and 5 guests at Swiss-Belinn Gajah Mada Medan. The findings indicate that the execution of coffee break services at the hotel is still inadequate. Standard Operating Procedures (SOPs), particularly regarding the setup of tables and equipment, have not been properly implemented. The author recommends that supervisors take full responsibility for overseeing all events held at the hotel. Regular briefings should be conducted to reinforce the importance of following service and table arrangement SOPs. Moreover, increasing the number of staff in the Food and Beverage Service department is crucial to ensure a balanced workload and improve overall service quality to meet guest expectations.
Overview of Handling Coffee Break Events in the Food and Beverage Service Department at Swiss-Belinn Hotel Gajah Mada Medan Tinambunan, Erdi Sari
Healing : Jurnal Pariwisata Vol. 3 No. 2 (2024): Healing : Jurnal pariwisata
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/healing.v3i2.323

Abstract

A coffee break is a service that provides coffee and tea to guests during breaks between meeting sessions. It typically refers to a short pause, lasting around 10 to 20 minutes, during an event such as a meeting, seminar, or training, allowing participants to enjoy coffee or tea accompanied by snacks. This study employs a descriptive research method aimed at collecting data through field research. Data was gathered through observations and direct interviews conducted by the author with a sample of 10 individuals, consisting of 1 supervisor, 4 waiters, and 5 visiting guests, as well as through library research. Based on the research findings, it can be concluded that the coffee break service at Swiss-Belinn Gajah Mada Medan is still inadequate. Additionally, the implementation of the Standard Operating Procedures (SOP) for table and equipment arrangement has not yet been properly carried out.
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