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Hayati, Tia Lutfiyah
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Mengukur Kualitas Layanan Perpustakaan IKPIA Perbanas Di Era Kenormalan Baru Menggunakan LibQual+™ Hayati, Tia Lutfiyah
Jurnal FPPTI Vol. 1, No. 2 (2022): November 2022
Publisher : Forum Perpustakaan Perguruan Tinggi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59239/jfppti.v1i2.25

Abstract

This research aims to determine the quality of library services at Institut Keuangan Perbankan dan Informatika Asia (IKPIA) Perbanas during the new standard period. The method used in this research is a quantitative method with a descriptive approach. Data collection techniques include observation, questionnaires, and documentation. The population of this research consists of the entire academic community, totalling 4,044 individuals, with a sample of 98 respondents selected using the Slovin sampling formula. Data analysis is conducted using the LibQual™ model, which measures the gap between the received and expected services by users. The results of the service quality measurement at IKPIA Perbanas Library using LIBQUAL+™ indicate that the respondents are satisfied with the quality of library services. The library's services are considered reasonable and fall within the tolerance zone. However, the library has not been able to meet the actual expectations of the users fully.
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