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All Journal Indonesian Journal of Social Sciences, Policy and Politics (IJSSPP)
Tunggul Sihombing
Universitas Sumatra Utara
Social Sciences

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SUPERVISION OF FIBER OPTIC NETWORK INFRASTRUCTURE MANAGEMENT BY THE DEPARTMENT OF PUBLIC WORKS IN THE CITY OF MEDAN Manahan Favian; Tunggul Sihombing
Indonesian Journal of Social Sciences, Policy and Politics Vol. 1 No. 1 (2023): February 2023, Indonesian Journal of Social Sciences, Policy and Politics (IJSS
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v1i1.6

Abstract

The increasing number of internet users in Indonesia has resulted in an increased need for internet infrastructure. The city of Medan is one of those affected, where there are many chaotic internet infrastructures. The Medan City Public Works Service has overcome this phenomenon, but many violations are still found in the field. The purpose of this study was to determine the supervision of licensing management for fiber optic network infrastructure by the Public Works Department of Medan City. The research method used is a qualitative research method with an approach. The results of research in the field show that the supervision of licensing management carried out by the Medan City Public Works Service has not gone well. This can be observed from the many installations of internet network infrastructure in Medan City that are not in accordance with Medan Mayor Regulation Number 17 of 2020 concerning Guidelines for Structuring and Controlling Telecommunication Towers and Fiber Optic Networks. Among them are installations that do not get permission from the local community, disruption of access to and out of 4-wheeled vehicles, and construction toe points that are too close to the side of the sidewalk.
EVALUATION OF THE PROHIBITION OF BEGGING POLICY IN MEDAN CITY Surya Waldi Surya; Tunggul Sihombing
Indonesian Journal of Social Sciences, Policy and Politics Vol. 1 No. 1 (2023): February 2023, Indonesian Journal of Social Sciences, Policy and Politics (IJSS
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v1i1.9

Abstract

This study focuses on evaluating the Prohibition of Beggars Policy in Medan City, implemented by the Medan City Social Service as stipulated in Regional Regulation No. 6 of 2003 concerning the prohibition of homeless people and beggars and the practice of prostitutes. The purpose of this study was to find out and describe in detail the evaluation of the prohibition of beggars policy in Medan City. This study uses a descriptive research method with a qualitative approach. Through this research it can be seen that the evaluation of the ban on beggars policy in Medan City has not run optimally. The problem is that facilities and infrastructure, enforcement related to sanctions which are an important aspect in evaluating the ban on beggars policy in Medan City, are not in line with the policy objectives, thus hindering the evaluation in achieving the goals of the ban on beggars policy in Medan City.
SIBISA-BASED ONLINE COMPLAINT SERVICE FOR ELECTRONIC RESIDENT ID CARD (E-KTP) PROCESSING AT THE POPULATION AND CIVIL REGISTRATION SERVICE OF MEDAN CITY Yulia Christy Naibaho; Tunggul Sihombing
Indonesian Journal of Social Sciences, Policy and Politics Vol. 3 No. 3 (2025): October 2025, Indonesian Journal of Social Sciences, Policy and Politics (IJSSP
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v3i3.162

Abstract

Many people still believe that the use of SIBISA in population document services is not functioning optimally. The community remains reluctant to use the complaint facility due to limited understanding of technology and the lack of comprehensive socialization. As a result, many citizens are unaware that complaints can be submitted online. In addition, weak supervision of incoming complaints contributes to low public trust in the responsiveness of the system. Some people also hesitate to report service-related issues because they fear potential consequences and assume that complaint resolution will take a long time. This study employed a descriptive qualitative approach. Data were collected through interviews, observations, and documentation. The data were analyzed qualitatively using Papadomichelaki’s (2012) e-GovQual framework, which includes four indicators of electronic government service quality: efficiency, reliability, trust, and citizen support. The findings show that the Online-Based Electronic Identity Card (KTP-E) Complaint Service at the Medan City Population and Civil Registration Office has not been fully realized. Interviews indicate that service employees generally prioritize community needs; however, the high volume of services compared to the available workforce makes consistent prioritization difficult. Moreover, the lack of intensive socialization regarding the online complaint service has caused continuous reliance on manual services. To address this issue, broader outreach through social media, websites, and public announcements at the Medan City Population and Civil Registration Office is needed. Improved socialization will help citizens understand how to use the online complaint system properly and gradually reduce dependence on conventional service methods.
Co-Authors Manahan Favian Surya Waldi Surya Yulia Christy Naibaho