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All Journal Academy of Education Journal Tumoutou Social Science Journal
Ressy Mewengkang
Universitas Negeri Manado
Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Implementasi Peraturan Pemerintah Nomor 94 Tahun 2021 di Kantor Pengadilan Negeri Tondano Gabriella Mewengkang; Devie S. R. Siwij; Laurens Bulo; Ressy Mewengkang
Tumoutou Social Science Journal Vol. 3 No. 1 (2026): Tumoutou Social Science Journal
Publisher : CV. Kurnia Grup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61476/cqa8t093

Abstract

This paper aimed to examine how Government Regulation No. 94 of 2021 on  Civil  Servant  Discipline  has  been  put  into  practice  at  the  Tondano District  Court  Class  IB,  focusing  on  attendance  filling  mechanism, punctuality, dispensation, and evaluation. A qualitative descriptive design was employed, gathering evidence through participatory observation, in- depth  interviews,  and  document  review,  analyzed  using  the  interactive model  of  Miles,  Huberman,  and  Saldana. Findings  show  that  the  court operates a digital attendance system through the SIKEP application with facial  recognition  and  location  verification,  though  recurring  server disruptions  remain  a  practical  obstacle.  Most  employees  observe punctuality requirements, while a minority face delays due to commuting distance,  weather,  and  limited  transport.  Dispensation  procedures  run adequately through supervisory communication and the digital platform, and  attendance  evaluation  is  conducted  daily  and  monthly,  resulting  in reprimands and a one-percent salary deduction for latecomers. The study concludes  that  implementation  is  progressing  reasonably  well,  yet sustained effectiveness requires stronger infrastructure investment and a more  developmental rather than purely  punitive approach to employee discipline
Analyzing Administrative Service Quality: A Case Study Of A Regional Secretariat Djoly Vekky Warokka; Ressy Mewengkang; Brain Fransisco Supit
Academy of Education Journal Vol. 17 No. 2 (2026): Academy of Education Journal
Publisher : Fakultas Keguruan dan Ilmu Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47200/aoej.v17i2.3759

Abstract

Administrative service delivery remains one of the most visible measures of government performance, yet local bureaucracies in Indonesia continue to struggle with translating formal procedures into consistent, citizen-centered practice. This study examines the quality of administrative services, particularly the handling of incoming and outgoing correspondence, at the Administrative Service Unit (Unit Layanan Administrasi/ULA) of the General Bureau, Regional Secretariat of North Sulawesi Province, and identifies the factors that constrain optimal service delivery. A descriptive qualitative approach was employed, guided by an interactive analytical model of data collection, reduction, display, and conclusion drawing. Data were gathered through in-depth interviews with key informants, direct observation, and documentation review, with credibility established through source and method triangulation. The findings show that consistent application of standard operating procedures, supported by electronic queuing systems and online document-tracking platforms, has meaningfully improved timeliness, accuracy, and transparency. However, service quality remains constrained by uneven staff understanding of procedural detail, ageing infrastructure, unstable internet connectivity, and workload imbalances relative to staff numbers. Courtesy, complaint responsiveness, and physical comfort were found to be strong contributors to public trust, even as budgetary and spatial limitations persist. The study concludes that sustainable improvement in administrative service quality requires an integrated strategy combining continuous staff training, infrastructure renewal, and adaptive procedural review. These findings offer practical implications for regional secretariats seeking to strengthen bureaucratic responsiveness and provide a contextual basis for future research on digital-era public service reform in Indonesia's subnational governments.
Public Engagement and Oversight for Accountable Governance in Corruption Prevention Efforts in North Sulawesi Province Ressy Mewengkang; Brain Fransisco Supit; Djoly Vekky Warokka
Academy of Education Journal Vol. 17 No. 2 (2026): Academy of Education Journal
Publisher : Fakultas Keguruan dan Ilmu Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47200/aoej.v17i2.3770

Abstract

This study aims to analyze the condition of accountable regional governance in North Sulawesi Province, focusing specifically on the dimension of engagement and oversight by all employees and the public, one of the six key issues measured in the Integrity Assessment Survey. The study employed a descriptive qualitative approach through semi-structured interviews with three key informants representing different levels of position, namely the Provincial Secretary, the Head of the Human Resources Development Agency, and a staff member of the North Sulawesi Provincial Social Affairs Office, supplemented by a review of secondary data on Integrity Assessment Survey scores for the 2023 to 2025 period. Data were analyzed thematically and interpreted through the lens of public accountability and good governance. Based on the three-zone categorization framework commonly used to interpret the Integrity Assessment Survey index scale, the engagement and oversight dimension score for North Sulawesi Province fell within the vulnerable-to-risk zone at 73.05 in 2023, remained in that zone with an increase to 76.10 in 2024, but declined to the at-risk zone at 72.61 in 2025. The findings show that formal complaint channels are available and reasonably actively used at the level of regional secretariat leadership, yet their dissemination has not evenly reached operational staff, while fear of retaliation and the absence of clear whistleblower protection mechanisms tend to make participation among lower-level employees passive. Public participation in overseeing public services also remains limited due to the perception that government responses to complaints are slow. This study recommends expanding the dissemination of complaint channels to all levels of the civil apparatus, strengthening whistleblower protection guarantees, and developing more responsive public feedback mechanisms as strategic steps to strengthen the accountability of regional governance in North Sulawesi Province.
Co-Authors Brain Fransisco Supit Devie S. R. Siwij Djoly Vekky Warokka Gabriella Mewengkang Laurens Bulo