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From Digital Vote Recapitulation to Democratic Legitimacy: Electoral Governance Innovation in Serang Regency, Indonesia Muhammad Asmawi; Martitah; Dani Muhtada
Journal of Government and Civil Society Vol 10 No 2 (2026): Journal of Government and Civil Society (October)
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jgcs.v10i2.17083

Abstract

Digitalization of electoral administration offers opportunities to improve the transparency and traceability of election results, but its effectiveness remains dependent on process integrity and institutional capacity. This study aims to analyze the role of the Recapitulation Information System (Sirekap) in administering the results of the 2025 re-voting in the Serang Regency local election and its relationship with procedural quality and democratic legitimacy. The study employs a qualitative approach using an explanatory case study design. Data were collected through an analysis of the Constitutional Court's decision and its summary, official documents from the General Elections Commission (KPU) and the Election Supervisory Agency (Bawaslu), and relevant news reports. Data analysis was conducted in NVivo using thematic coding, Crosstab Query, and thematic similarity visualizations across four main categories: Electoral Governance, Digital Electoral Governance, Procedural Quality, and Legitimacy. The findings indicate that Electoral Governance and Procedural Quality are relatively dominant coding categories. The KPU is more prominently associated with rule application, whereas the Constitutional Court is more strongly associated with rule adjudication, procedural fairness, and administrative neutrality. Sirekap was used to support the documentation, transmission, and publication of re-voting results. However, technology does not automatically guarantee data accuracy or enhance public trust. This study concludes that digitalization contributes to democratic legitimacy indirectly through procedural quality, verification, oversight, and institutional accountability.Digitalisasi administrasi pemilu menghadirkan peluang untuk meningkatkan transparansi dan keterlacakan hasil pemilihan, tetapi efektivitasnya tetap bergantung pada integritas proses dan kapasitas kelembagaan. Penelitian ini bertujuan untuk menganalisis peran Sistem Informasi Rekapitulasi (Sirekap) dalam administrasi hasil Pemungutan Suara Ulang (PSU) Pilkada Kabupaten Serang tahun 2025 serta keterkaitannya dengan kualitas prosedural dan legitimasi demokratis. Penelitian ini menggunakan pendekatan kualitatif dengan desain studi kasus eksplanatori. Data diperoleh melalui analisis dokumen putusan Mahkamah Konstitusi, ikhtisar putusan, dokumentasi resmi KPU dan Bawaslu, serta pemberitaan yang relevan. Analisis dilakukan menggunakan NVivo melalui thematic coding, Crosstab Query, serta visualisasi kemiripan tema berdasarkan empat kategori utama, yaitu Electoral Governance, Digital Electoral Governance, Procedural Quality, dan Legitimacy. Hasil penelitian menunjukkan bahwa Electoral Governance dan Procedural Quality merupakan kategori yang relatif dominan. KPU lebih menonjol dalam penerapan aturan (rule-application), sedangkan Mahkamah Konstitusi menonjol dalam penyelesaian sengketa (rule-adjudication), keadilan prosedural, dan netralitas administratif. Sirekap digunakan untuk mendukung dokumentasi, transmisi, dan publikasi hasil PSU. Namun, teknologi tidak secara otomatis menjamin akurasi data maupun meningkatkan kepercayaan publik. Penelitian ini menyimpulkan bahwa kontribusi digitalisasi terhadap legitimasi demokratis berlangsung secara tidak langsung melalui kualitas prosedural, verifikasi, pengawasan, dan akuntabilitas kelembagaan.
Ombudsman On the Spot as a Proactive Service Model for Expanding Access to Public Service Complaint Mechanisms in Central Java Elyna Noor Dina Nazla; Martitah Martitah; Dani Muhtada; Yurida Zakky Umami
Jurnal Pengabdian Hukum Indonesia (Indonesian Journal of Legal Community Engagement) JPHI Vol. 9 No. 2 (2026): July-December, 2026
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jphi.v9i2.61538

Abstract

Unequal access to complaint mechanisms may prevent members of the public from obtaining remedies for maladministration when distance, limited information, digital barriers, disability, age, or confidentiality concerns restrict contact with oversight institutions. This article examines Ombudsman On the Spot, implemented by the Central Java Representative Office of the Ombudsman of the Republic of Indonesia, as a proactive complaint access service. Using a descriptive evaluative community engagement approach, the study analyses five internal activity reports covering seven service points from April to September 2025, supported by institutional records, SIMPeL 4.0 administrative data, programme guidelines, and legislation. Across the seven service points, eight non-report consultations and six registered complaints were directly recorded through OTS, together with one recommendation for service improvement. The six registered complaints subsequently received institutional follow-up through examination and/or coordination with the reported institutions and were administratively closed. These are administrative outputs, not evidence of user satisfaction or causal effects. The findings identify three complementary modalities: facility-based service booths, community education and consultation, and targeted visits for users requiring accessibility or confidentiality adjustments. They also identify four dimensions of access: physical, informational, procedural, and relational. The article develops a six-stage framework consisting of access mapping, targeted outreach, rights education, consultation and preliminary verification, registration, referral or coordination, and monitoring and evaluation. Four stages are practice-derived, while two are normatively completed by the 2025 programme guideline. The framework offers a replicable structure for proactive complaint access while retaining privacy safeguards and cautious limits on claims of effectiveness.