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All Journal JMM17: Jurnal Ilmu Ekonomi dan Manajemen International Journal of Education and Digital Learning (IJEDL)
Nur Sayidah
Universitas Dr. Soetomo Surabaya, Indonesia
Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Marketing Communication Strategy for Private School Promotion and Development Through Students' Parent Support: A Case Study at SD Gracia, Surabaya Joko Iswandono; Sri Utami Ady; Nur Sayidah
International Journal of Education and Digital Learning (IJEDL) Vol. 3 No. 3 (2025)
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ijedl.v3i3.222

Abstract

Elementary school education is a compulsory education and an important stage in the learning process, so choosing a wise elementary school is crucial. The large number of elementary schools in Indonesia, both public and private, has created fierce competition between educational institutions. Especially after the implementation of zoning regulations, private elementary schools have also been affected and some have been forced to stop operating due to a lack of students. In addition to improving the quality of education, schools are required to have an effective promotional strategy to attract the interest of the community as potential customers. One of the promotional strategies that can be applied is the promotional mix strategy. SD Gracia Surabaya, as one of the private elementary schools, also applies a promotional mix in its strategy. Therefore, this study focuses on discussing in depth how the promotional strategy implemented by SD Gracia Surabaya attracts the support of parents. This study uses a descriptive qualitative approach with a purposive sampling technique to determine the research sample. The data obtained consists of primary and secondary data collected through interviews, observations, and documentation. To ensure data validity, the researcher uses source triangulation and technical triangulation techniques. After the data is validated, data reduction, data presentation, and verification of conclusions are carried out in the analysis. The results of the study show that SD Gracia Surabaya implements a promotional mix strategy involving advertising, personal selling, and public relations activities.
THE ROLE OF CUSTOMER EXPERIENCE IN MEDIATING THE INFLUENCE OF SERVICE QUALITY, PLACE IMAGE, AND PROMOTION ON REVISIT INTENTION AT PUMARA BANGKALAN CULINARY CENTER Ilya Farida; Sri Utami Ady; Nur Sayidah
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol. 13 No. 1 (2026): April
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jmm17.v13i1.132885

Abstract

The purpose of this study was to examine the impact of place image, promotion, and service quality on revisit intention at the Pumara Culinary Centre, Bangkalan by using customer experience as the mediating variable. A quantitative approach was employed with an explanatory research design. A total of 150 respondents were chosen by purposive sampling, and the population study consisted of tourists who visited Pumara Bangkalan at least twice. SEM-PLS, or structural equation modeling-based partial least squares, was used to analyse the data. The findings indicated that while promotion had no major impact on customer experience, service quality and place image do. Customer experience, on the other hand, had a favourable and important influence on the intention to revisit. According to analysis mediation, customer experience influenced service quality and place image to revisit intention, However, promotion had a little effect on revisit intention. The results indicated that quality service and the location's image were the major aspects that shape customer experiences and drove return visits. In addition, promotion was unable to generate meaningful emotions in visitors.
Co-Authors Ilya Farida Joko Iswandono SRI UTAMI ADY