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Alfiana Damasinta
Universitas Negeri Makassar, Indonesia
Social Sciences

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Broadcasting Service Quality in Increasing National TVRI Audience Satisfaction Arief Rahman Hakim; Harry Nenobais; Alfiana Damasinta
Journal of Government Science Studies Vol 4 No 1 (2025): April 2025
Publisher : Prodi Ilmu Pemerintahan, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jgssvol4issue1page15-24

Abstract

: Currently, technology is increasingly sophisticated with the development of the era of globalization. The development of the modern era, makes today's society follow the increasingly developing modernization, competition between televisions presents interesting programs. Likewise, TVRI as a Public Broadcasting Institution has problems that must be resolved immediately, starting from human resources, programs, and broadcasting facilities and infrastructure. Based on this background, researchers are interested in conducting a study entitled "Broadcasting Service Quality in Increasing the Satisfaction of National TVRI Viewers". Researchers chose the title intending to know the quality of National TVRI broadcasting services in increasing viewer satisfaction and know the dimensions of service quality. This study uses the theory of Service Quality, namely services that satisfy the community by service standards and principles of public service or viewers. The dimensions of Service Quality are Tangible, Reliability, Responsiveness, Assurance, and Empathy. This study uses the post-positivism paradigm through a qualitative descriptive approach and uses interview and observation methods to collect the required data. Based on the research results, it was concluded that in terms of broadcasting services, it is necessary to pay attention again, as they are still not by the expectations or needs of the audience, and suggestions are made for TVRI broadcasting services to improve the provision of education to high-achieving employees for development.
Implementation of Border Tourism Development Policy: Analysis of the Dynamics of Policy Content and Implementation Context Heriyanto Heriyanto; Iir Nikmatul Fathonah; Harisal Harisal; Yunika Depri Litstiana; Alfiana Damasinta
Journal of Government Science Studies Vol 4 No 1 (2025): April 2025
Publisher : Prodi Ilmu Pemerintahan, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jgssvol4issue1page50-60

Abstract

Border regions play a crucial role in strengthening national sovereignty and supporting development based on local potential. Sambas Regency, West Kalimantan, which borders Sarawak, Malaysia, prioritizes the tourism sector in its development plans. However, implementing tourism policies in this region has not been optimal. This study aims to analyze the implementation of tourism development policies in border areas using Merilee S. Grindle's policy implementation theory, which examines two main aspects: policy content and implementation context. The research approach used is qualitative with a case study, through in-depth interviews and document analysis. The research findings show that although the existing policies align with the direction of border area development, several issues have emerged in their implementation. There are gaps in the distribution of benefits, a lack of involvement from local stakeholders, and a mismatch between policy content and the implementation context. The main constraints identified are weak intersectoral coordination, low community participation, and limited institutional capacity. These findings suggest that successfully implementing border tourism policies requires governance based on collaboration and participation. Therefore, it is recommended to strengthen coordination among relevant sectors, enhance local community participation, and improve institutional capacity to support more effective policies.
Co-Authors Arief Rahman Hakim Harisal Harisal Harry Nenobais HERIYANTO Iir Nikmatul Fathonah Yunika Depri Litstiana