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All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA)
Alamsyah Alamsyah
Open College Executive MBA With Collaboration Open College Asia/UK and Portman College Malaysia
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Education Materials Science & Nanotechnology Physics

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Analisis Kepuasan Pasien Rawat Jalan RSUD Sylvani: Pengaruh Kualitas Pelayanan Terhadap Indeks Kepuasan Pasien Sugianto Sugianto; Alamsyah Alamsyah; Susanna Halim
Jurnal Penelitian Pendidikan IPA Vol 11 No 4 (2025): April
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i4.10866

Abstract

This study aims to analyze outpatient satisfaction at Sylvani Hospital by considering the factors that influence it. The research method used was a quantitative survey with a cross-sectional research design, meaning data were collected at a single point in time to capture a snapshot of patient satisfaction levels and the factors affecting them. The cross-sectional approach enabled the researchers to analyze relationships between service quality dimensions and patient satisfaction within a limited timeframe. Data were collected from 205 respondents selected using sampling techniques in a limited population. The results showed that of the five dimensions of service quality (reliability, assurance, physical evidence, empathy, and responsiveness), the dimensions of tangible and responsiveness had a significant influence on patient satisfaction. This study recommends improving physical facilities and implementing a service digitization system to increase patient satisfaction
Co-Authors Sugianto Sugianto Susanna Halim