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Susanna Halim
University of Prima Indonesia
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Education Materials Science & Nanotechnology Physics

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Analisis Kepuasan Pasien Rawat Jalan RSUD Sylvani: Pengaruh Kualitas Pelayanan Terhadap Indeks Kepuasan Pasien Sugianto Sugianto; Alamsyah Alamsyah; Susanna Halim
Jurnal Penelitian Pendidikan IPA Vol 11 No 4 (2025): April
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i4.10866

Abstract

This study aims to analyze outpatient satisfaction at Sylvani Hospital by considering the factors that influence it. The research method used was a quantitative survey with a cross-sectional research design, meaning data were collected at a single point in time to capture a snapshot of patient satisfaction levels and the factors affecting them. The cross-sectional approach enabled the researchers to analyze relationships between service quality dimensions and patient satisfaction within a limited timeframe. Data were collected from 205 respondents selected using sampling techniques in a limited population. The results showed that of the five dimensions of service quality (reliability, assurance, physical evidence, empathy, and responsiveness), the dimensions of tangible and responsiveness had a significant influence on patient satisfaction. This study recommends improving physical facilities and implementing a service digitization system to increase patient satisfaction
Identifikasi Kepuasan Pasien Terhadap Pelayanan Klinik Utama Ramanathan di Kota Medan Ramanathan; Susanna Halim; Alamsyah
Jurnal Penelitian Pendidikan IPA Vol 11 No 4 (2025): April
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i4.10924

Abstract

The increasing demand for beauty treatments has made customer satisfaction a critical factor in determining the success of beauty clinics. This study aims to evaluate patient satisfaction with the services provided by Klinik Utama Ramanathan in Medan. Using a quantitative approach with survey methods, data was collected from 60 respondents who had received treatments at the clinic. The analysis was based on five dimensions of service quality: tangible, reliability, responsiveness, assurance, and empathy. Results indicate that the overall patient satisfaction level is high, with the assurance dimension receiving the highest rating (4.4) and responsiveness scoring the lowest (4.1). Regression analysis revealed that assurance had the most significant impact on patient satisfaction, followed by tangible aspects, empathy, reliability, and responsiveness. Although the clinic performs well in service quality, improvements in responsiveness, such as faster response times and enhanced customer interaction, could further enhance patient satisfaction. The study highlights the importance of continuous service quality improvements in maintaining competitiveness in the beauty clinic industry.
Kepuasan Pasien terhadap Pelayanan Kesehatan Gigi dan Mulut pada Praktik Kedokteran Gigi Mandiri di Kota Medan Tahun 2025 Emerentia Angela; Susanna Halim; Alamsyah
Jurnal Penelitian Pendidikan IPA Vol 11 No 4 (2025): April
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i4.10925

Abstract

Patient satisfaction is a crucial indicator of healthcare service quality, particularly in dental and oral health services. This study aims to analyze the factors influencing patient satisfaction in an independent dental practice in Medan. A quantitative, descriptive-analytic approach was used, involving 50 patients who completed a structured questionnaire assessing various service dimensions, including timeliness, dentist competence, communication, and facility conditions. The findings indicate that dentist expertise had the highest impact on satisfaction, followed by responsiveness and communication. Statistical analysis revealed a significant correlation between service quality and patient satisfaction, with the strongest association found in professional expertise. Based on these results, recommendations include implementing a digital appointment system to optimize patient flow, providing continuous training for dentists on technical skills and patient interaction, and upgrading clinic facilities to improve patient comfort. Regular satisfaction surveys are also suggested for ongoing service evaluation and improvement. This study contributes by providing recent data in the post-pandemic dental care context in Medan.
Case Report of Drug-Induced Gingival Overgrowth (DIGO) in Amlodipine User at Bhayangkara Brimob Hospital Rike Rayanti; Sylvia Angela Yasmine; How Kim Chuan; Susanna Halim
Jurnal Penelitian Pendidikan IPA Vol 11 No 5 (2025): May
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i5.10994

Abstract

Drug-induced gingival overgrowth (DIGO) is a condition where the gingiva is abnormally enlarged caused by anticonvulsant, calcium channel blocker, and immunosuppressant drugs. Amlodipine, a calcium channel blocker, is used to treat hypertension and is reported to be the first drug to cause gingival overgrowth. The prevalence of gingival overgrowth induced by calcium channel blockers including amlodipine is 6%-83%. This case report was written with the aim of presenting information on the management of DIGO treatment in hypertensive patients without drug replacement also underlines the importance of integrating science-based health education in dental care to support treatment adherence and patient literacy. The 60-year-old female patient came to the Dental Clinic of Bhayangkara Brimob Hospital with the main complaint of enlarged gums since one year ago almost throughout her mouth. Gum enlargement is slow and painless, but sometimes bleeds when brushing teeth. The patient had a history of high blood pressure and was prescribed amlodipine 10 mg once a day and routinely consumed since the last 5 years. Cleaning of supra and sub-gingival tartar, prescribing chlorhexidine gluconate 0.2% mouthwash to be swished before bedtime, and motivating the patient to continue to maintain oral hygiene. Conclusion: Amlodipine is one of the drugs that cause DIGO (Drug Induced Gingival Overgrowth). Good dental hygiene and patient education have a major role in improving the condition of gingival enlargement.
Management of Traumatic Ulcers in a Patient with Angle Class I Malocclusion: A Case Review Juanna Soehardy; Thalia Angela; Emerentia Angela; How Kim Chuan; Susanna Halim
Jurnal Penelitian Pendidikan IPA Vol 11 No 5 (2025): May
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i5.11029

Abstract

Malocclusion is an inappropriate relationship of opposing teeth when the jaws are in contact. This malocclusion condition can cause oral cavity problems, one of which is traumatic ulcers. Traumatic ulcers are one of the most common lesions on the oral mucosa, where there is a loss of the epithelial layer beyond the basement membrane and affects the lamina propria which is generally caused by trauma. Traumatic ulcers can occur on the oral mucosa, including: on the tongue, lips, buccal mucosa folds, gingiva, palate, labial mucosa, buccal mucosa and floor of the mouth. The clinical picture of traumatic ulcers is not specific depending on the etiology, has a smooth surface, a yellowish lesion base and red margins and no induration. Ulcers usually heal without leaving a trace in 10-14 days, spontaneously or after eliminating the cause. Traumatic ulcers can occur at any age, both in men and women. The prevalence of traumatic ulcers is quite high. Several studies show variations in the range of 3 - 24% of the population. Management of traumatic ulcers is in the form of correcting predisposing factors. Local symptomatic treatment is the standard treatment for simple traumatic ulcers. Therapy in this case is to provide Oral Hygiene Instructions on the importance of maintaining dental and oral health. In addition, the patient was prescribed topical hyaluronic acid (Aloclair gel 8 ml) to reduce pain, povidone iodine antiseptic mouthwash and vitamin B12 to accelerate healing and the patient was asked to check 1 week after treatment. Summary of the results of traumatic ulcer therapy due to class I malocclusion with topical hyaluronic acid Aloclair gel 8 ml, antiseptic povidone iodine mouthwash, and vitamin B12 showed significant improvement in symptoms. Aloclair gel helps reduce pain and accelerate healing, while antiseptic mouthwash helps prevent infection. Vitamin B12 plays a role in accelerating the wound healing process.
Co-Authors Alamsyah Alamsyah Alamsyah Alamsyah Emerentia Angela How Kim Chuan How Kim Chuan Juanna Soehardy Ramanathan Rike Rayanti Sugianto Sugianto Sylvia Angela Yasmine Thalia Angela