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All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA)
Alamsyah
UK and Portman College Malaysia
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Education Materials Science & Nanotechnology Physics

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Identifikasi Kepuasan Pasien Terhadap Pelayanan Klinik Utama Ramanathan di Kota Medan Ramanathan; Susanna Halim; Alamsyah
Jurnal Penelitian Pendidikan IPA Vol 11 No 4 (2025): April
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i4.10924

Abstract

The increasing demand for beauty treatments has made customer satisfaction a critical factor in determining the success of beauty clinics. This study aims to evaluate patient satisfaction with the services provided by Klinik Utama Ramanathan in Medan. Using a quantitative approach with survey methods, data was collected from 60 respondents who had received treatments at the clinic. The analysis was based on five dimensions of service quality: tangible, reliability, responsiveness, assurance, and empathy. Results indicate that the overall patient satisfaction level is high, with the assurance dimension receiving the highest rating (4.4) and responsiveness scoring the lowest (4.1). Regression analysis revealed that assurance had the most significant impact on patient satisfaction, followed by tangible aspects, empathy, reliability, and responsiveness. Although the clinic performs well in service quality, improvements in responsiveness, such as faster response times and enhanced customer interaction, could further enhance patient satisfaction. The study highlights the importance of continuous service quality improvements in maintaining competitiveness in the beauty clinic industry.
The Role of Risk Management in Improving Patient Safety at Budi Kemuliaan Hospital, Batam Susanna Halim; Juanna Soehardy; Alamsyah
Jurnal Penelitian Pendidikan IPA Vol 12 No 5 (2026): In Progress
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v12i5.14759

Abstract

The research investigates how risk management strategies contribute to enhanced patient safety in hospitals, with empirical evidence using data from a tertiary hospital in Indonesia. The study utilized a descriptive qualitative design supported by descriptive statistics. Primary data were collection involved in-depth interviews with four important informants, and qualitative secondary data were analysis included descriptive statistics, normality testing, and Spearman correlation analysis. Qualitative data were analyzed through thematic analysis and data triangulation. The study’s results indicate that despite high ratings for service quality and  patient satisfaction were rated very highly, no statistically significant correlation was identified between these variables (r = −0.003; p = 0.984). Qualitative data, however, suggests that patient safety is predominantly shaped by governance-based risk management systems, organizational safety culture, and strong leadership dedication. This research offer fresh empirical evidence that patient satisfaction cannot serve as a proxy indicator for patient safety. Instead, patient safety should be evaluated through systemic, preventive, and sustainable risk management frameworks. These results contribute to the theoretical discourse on healthcare quality management and offer practical implications for hospital leaders in strengthening patient safety governance in complex healthcare environments.
Co-Authors Juanna Soehardy Ramanathan Susanna Halim